Enterprise Customer Success Manager

1 week ago

New York, New York, United States Flowcode Full time
About Flowcode

Flowcode is a cutting-edge technology company that specializes in building direct connections between brands and consumers. Our innovative platform enables contactless connections with speed, security, and ease, making us the number one trusted QR provider. With our new platform, Flowcode 2, we create a seamless experience to more deeply connect with audiences while tracking real-time analytics.

Job Description

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for the entire client lifecycle, serving as the primary point of contact for our clients and serving as the voice of the customer to our internal teams. You will conduct the client onboarding experience, drive adoption of the Flowcode platform, ensure programs and campaigns are being executed effectively, and empower teams to fulfill their goals.

Key Responsibilities
  • Increasing customer retention and reducing the time required to onboard new partners
  • Engaging newly launched customers as well as prospective customers to ensure adoption and continued usage
  • Supporting our clients' marketing, data, and operations teams by translating their priorities and objectives into actionable plans
  • Testing new processes, playbooks, and programming strategies that best support customer goals
  • Maintaining and improving correspondence with brands, soliciting and responding to feedback, and finding ways to tailor and improve the partnership, including sharing data and creative updates
  • Communicating the Flowcode value proposition effectively to influence a variety of audiences
  • Leveraging strong analytical and project management skills to drive process and overall excellence
  • Maintaining robust records in our CRM to track and report on the results of these processes internally
Requirements
  • Proven experience in customer success roles at product-led, growth-focused organizations
  • Strong understanding of enterprise dynamics in a SaaS environment
  • Systems expertise and data-oriented approach
  • Adaptive and proactive in generating solutions
  • Exceptional communication skills, both written and verbal
  • Familiarity with CRM tools and adept at managing multiple stakeholder needs simultaneously
What We Offer
  • A competitive compensation package with equity and bonus potential
  • The chance to shape the future of a high-impact company that's already changing the game
  • A dynamic, collaborative work environment in the heart of NYC
  • The opportunity to work with a talented, passionate team that's always pushing the boundaries in an environment of continuous testing and learning

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