Senior Quality Assurance Specialist
1 month ago
Location: Omaha, NE
Job SummaryThe Senior Quality Analyst / CQI Analyst plays a pivotal role in providing expert support to regional teams and agencies, fostering leadership in operations, quality management, and personalized services. This position requires developing partnerships with quality representatives to implement sustainable quality management systems, collaborating with regional teams during periods of growth, crisis, and significant changes.
Key Responsibilities- Evaluate the accuracy and integrity of administrative systems, processes, and data in collaboration with regional teams and agencies.
- Provide technical assistance in developing, improving, and implementing operational systems, policies, and standard operating procedures.
- Educate and support agencies in the use of quality tools such as root cause analysis, PDCA, and process mapping to foster internal capacity for system improvement.
- Participate in regional and state operational meetings to assist with data analysis, planning, and applying a systems approach to problem-solving.
- Onboard and train designated quality representatives within agencies, providing ongoing leadership and support.
- Collaborate with other departments to align systems and processes with organizational vision, values, and strategic priorities.
- Lead the Quality Review process and assist with corrective action plans during high-risk situations.
- Support agencies during growth, acquisitions, crises, and significant changes.
- Provide on-site assistance in leadership vacancies and gather Personal Outcome Measures (POM) data to build individualized supports.
- Bachelor's Degree in Education, Human Services, or a related field.
- Minimum of five years of experience in service delivery, training, or quality assurance, with a background in intellectual and developmental disabilities preferred.
- Experience with Lean/Six Sigma preferred, with certification required upon hire.
- Ability to travel frequently, including overnight travel.
This position offers the opportunity to make a significant impact on quality systems across multiple agencies, requiring a combination of leadership, technical expertise, and problem-solving skills.
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