Senior Client Liaison Specialist
3 weeks ago
Job Overview
Mckenzie Fox is a dynamic and innovative organization seeking an experienced Senior Client Liaison Specialist to join their esteemed Client Services team. As a key member of the team, you will play a pivotal role in managing client relationships and providing exceptional support to drive business success.
Estimated Salary Range: £45,000 - £60,000 per annum, based on experience and qualifications.
About the Role
This is an exciting opportunity for a seasoned professional to leverage their expertise in client administration, communication, and relationship-building to drive business growth and success. As a Senior Client Liaison Specialist, you will be responsible for:
Client Relationship Management
You will be responsible for building and maintaining strong, long-term relationships with clients, providing exceptional support and ensuring seamless communication.
Strategic Client Support
You will work closely with clients to develop and implement tailored strategies that align with their goals and objectives, driving business growth and success.
Communication and Coordination
You will act as the primary point of contact for clients, coordinating all communication between parties, including email correspondence, phone calls, and in-person meetings.
Technical Support
You will provide technical support to clients, troubleshooting issues, and offering guidance on the use of our products and services.
Training and Development
You may be responsible for training and assisting junior members of staff, driving knowledge sharing and development within the team.
Requirements and Qualifications
To be successful in this role, you will require:
Relevant Qualifications
Part or qualified STEP/ICSA or equivalent.
Experience
At least 3 years in a TCSP administration environment, managing a client portfolio.
Key Skills
Excellent communication and interpersonal skills, with the ability to work under pressure and meet deadlines.
Desirable Skills
CCH, Viewpoint, and Laserfiche experience would be advantageous but not essential.
Company Overview
Mckenzie Fox is a leading provider of innovative solutions, committed to delivering exceptional results for our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
Why Join Us?
As a Senior Client Liaison Specialist, you will be part of a talented team dedicated to delivering exceptional client experiences. You will have the opportunity to work with a diverse range of clients, develop your skills and expertise, and contribute to driving business growth and success.
Contact Information
For more information about this exciting opportunity, please visit our website or contact our HR department.
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