Medical Office Assistant PEDI
3 days ago
We are seeking a highly skilled and detail-oriented Medical Office Assistant to join our team at Brockton Neighborhood Health Center. As a Medical Office Assistant, you will play a critical role in ensuring the smooth operation of our clinical services, providing exceptional patient care, and maintaining accurate records.
Key Responsibilities- Coordinate patient check-in and check-out processes, ensuring timely and efficient service.
- Schedule follow-up appointments, internal and external referrals, and collect patient copays and deductibles.
- Manage patient correspondence, including phone calls, voicemails, and written communications.
- Assist with patient registration, scheduling, and referral tracking.
- Provide excellent customer service, responding to patient inquiries and concerns in a professional and courteous manner.
- Maintain accurate and up-to-date patient records, including demographic information, medical history, and treatment plans.
- Collaborate with clinical staff, including providers, nurses, and other support staff, to ensure seamless communication and coordination of patient care.
- Perform administrative tasks, such as data entry, filing, and photocopying, as needed.
- Participate in quality improvement initiatives, providing feedback and suggestions for process improvements.
- High school graduate or equivalent required; medical secretary program preferred.
- Bilingual or multilingual skills, including Haitian Creole, Cape Verdean Creole, Spanish, Portuguese, or other languages as needed.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, providers, and staff.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Basic computer skills, including proficiency in electronic medical records and practice management software.
- Ability to maintain confidentiality and handle sensitive patient information with discretion.
This position requires working in a fast-paced, dynamic environment with frequent interruptions and deadlines. The successful candidate must be able to work effectively in a team setting, adapt to changing priorities, and maintain a positive attitude in a high-stress environment.
Brockton Neighborhood Health Center is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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