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Customer Support Representative

2 months ago

Clearwater, United States AnyDesk Full time
{"title": "Customer Support Representative", "content": "About Us

At AnyDesk, we believe that software technology and global connectivity can be a means to improve the way society functions. Our mission is to reinvent the internet and make it more accessible to everyone.

Job Description

We are seeking a highly motivated and passionate Customer Support Representative to join our customer-facing team. As a key member of our support team, you will be the first point of contact for our valued customers, providing exceptional customer support and delivering outstanding customer experiences.

Key Responsibilities:
  • Handle inbound customer calls professionally and efficiently, addressing inquiries, troubleshooting issues, and providing timely resolutions
  • Assist customers in navigating our products, services, and online platforms
  • Document customer interactions and feedback for continuous improvement
  • Provide product information and benefits to potential customers, converting inquiries into sales
  • Stay up to date on product features, updates, and industry trends to provide accurate information to customers
  • Collaborate with the sales and product teams to enhance product knowledge and effectively communicate value propositions
  • Maintain accurate and up-to-date records of customer interactions, sales, and relevant metrics
Requirements:
  • Strong ability to listen attentively, apply logic and reason, follow through, and exceptional communication skills both written and verbal
  • Easy to work with
  • 1 year of experience in Customer Support or Sales roles is a plus
  • Strong interpersonal skills with a customer-centric mindset
  • Familiarity with CRM systems
  • Adaptability and resilience in a fast-paced environment
  • Basic computer skills and proficiency in using sales-related software
  • Excellent written and verbal communication skills in English are mandatory, any other languages are a plus
What We Offer:
  • Flexible working hours
  • Potential for personal and professional development
  • A fun, creative, and supportive team
  • Be part of a fast-growing company with a lot of opportunity for advancement
", "lang_code": "en-US"}