Customer Service Coordinator

7 days ago


Cleveland, Ohio, United States Eagle Foods Full time
About the Role

We are seeking a highly skilled Customer Service Coordinator to join our team at Eagle Foods. In this role, you will be responsible for managing inquiries, complaints, and general requests from individual consumers and consumer organizations.

You will ensure successful coordination of shipments and react expeditiously & effectively to consumer & customer complaints, inquiries, and requests.

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.

Job Responsibilities
  • Manage consumer inquiries and complaints in a timely and professional manner.
  • Collaborate with supply chain and cross-functional departments to oversee the timely delivery of product.
  • Utilize system reports, scorecards, and dashboard metrics to identify areas of opportunity for self and organization improvement.
  • Develop and strengthen working relationships with customers and other functional departments within Eagle Foods.
Requirements
  • Two to five years related experience required; preferably in customer service, consumer relations, or marketing.
  • Exceptional customer service, interpersonal, communication, and problem-solving skills.
  • Experience working with an ERP System and Decision Support System preferred.
  • Proficiency in MS Office with emphasis on Outlook, Excel, and PowerPoint.


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