Financial Services Coordinator

5 days ago


Cleveland, Ohio, United States Firefighters Community Credit Union Full time

We are seeking a skilled Financial Services Coordinator to join our team at Firefighters Community Credit Union in Cleveland, OH. As a key member of our contact center team, you will provide exceptional customer service to our members and help them achieve their financial goals.

About the Role:

This part-time position requires 20-25 hours of work per week, Monday through Saturday. Our contact center operates from 7:45am to 5:15pm, Monday, Tuesday, Friday; 7:45am - 4:15pm on Wednesday; 7:45am - 6:15pm on Thursday; and 8:15am - 1:15pm on Saturday.

Responsibilities:
  • Provide exceptional customer service via phone, email, and chat.
  • Answer member inquiries regarding account information, transactions, and product details.
  • Process transactions, including deposits, withdrawals, and transfers.
Requirements:
  • Bachelor's degree in Business, Finance, or related field.
  • Previous banking or sales experience preferred.
  • Proficiency with Microsoft Office Suite and CRM software.
Compensation and Benefits:
  • Estimated hourly wage: $16.50-$19.50.
  • 401(k) plan with company match.
  • All federal holidays off with pay.
  • Personal time off.


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