Customer Service Ambassador
6 days ago
Job Title: Customer Service Ambassador
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Ambassador at Inspired Living at Lakewood Ranch. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.
Responsibilities:
- Main Responsibilities:
- Provide top-notch customer service to residents, families, visitors, and employees, ensuring a positive experience through proactive assistance with questions or problems.
- Greet all visitors and answer incoming calls in a professional and respectful manner.
- Monitor entry areas, directing visitors and guests as necessary, while also managing resident communications, including forwarding and taking messages.
- Manage lobby appearance, maintaining cleanliness and neatness, creating a comfortable inviting space for residents and guests.
- Sales & Marketing:
- Process inquiries, connecting callers or visitors with relevant team members.
- Respond to inquiries and/or tours when senior management is unavailable.
- Support marketing efforts by facilitating community tours, showcasing amenities, and promoting activities.
- Business Office:
- Assist with new resident documentation processing.
- Maintain resident files and documentation while upholding confidentiality standards.
Requirements:
- Bachelor's degree preferred; High School Diploma or equivalent required.
- 6 months of experience in a receptionist role or similar function.
- Microsoft Word and Excel proficiency desired.
- Excellent verbal and written communication skills.
Earn an estimated $40,000 - $50,000 per year, depending on your qualifications and experience. At Inspired Living at Lakewood Ranch, we prioritize employee growth and offer opportunities for career advancement.
We pride ourselves on fostering a culture of respect, empathy, and inclusivity. If you're passionate about delivering world-class customer service and committed to making a difference in people's lives, apply today
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