Service Minds Dispatcher
4 days ago
We are seeking a highly skilled In-Office Dispatcher to join our team at Service Minds LLC. As an In-Office Dispatcher, you will play a vital role in ensuring smooth operations and timely service delivery, directly impacting our team's success and customer satisfaction.
About the RoleThis is a challenging yet rewarding opportunity for a proactive problem-solver with a flair for delivering outstanding customer service. If you excel in fast-paced environments where your impact is felt, we encourage you to apply.
Key Responsibilities:- Customer Service Expertise: Provide exceptional customer service by addressing inquiries, offering solutions, and ensuring overall customer satisfaction.
- Dispatch Coordination: Efficiently dispatch service technicians to job sites from our office, optimizing schedules and ensuring prompt service.
- Effective Communication: Communicate effectively with customers, management, and technicians to coordinate schedules and resolve issues.
- Record Keeping: Maintain accurate records of service activities, including job details and technician hours.
- Experience: Proven experience in dispatch operations, preferably within a service-oriented industry.
- Dispatch Software: Proficiency with dispatch software such as Service Titan or similar systems.
- Time Management: Strong time management skills with the ability to prioritize tasks and handle multiple responsibilities.
- Critical Thinking: Ability to stay calm and professional under pressure, managing high-stress situations effectively.
- Communication Skills: Excellent communication skills, both verbal and written, with a focus on customer service.
- Skill Development: Adaptability and eagerness to learn new skills in a collaborative team environment.
- Competitive Salary: Competitive starting salary of $18.00 per hour, plus weekly bonuses.
- Benefits: Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
- Insurance: Company-paid life insurance and long-term disability insurance.
- PTO & Holidays: Paid time off (PTO) and paid holidays.
- 401K Plan: 401K plan with employer match.
- Career Advancement: Opportunities for career growth and advancement in a stable and essential industry.
We offer paid training and a supportive work environment where your contributions are valued and recognized. Apply now to become an In-Office Dispatcher at Service Minds LLC.
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