Customer Service Coordinator

2 days ago


Bradenton, Florida, United States Service Minds, Inc. Full time
Job Summary

We are seeking a skilled Customer Service Coordinator to join our team at Service Minds, Inc. This role will be responsible for coordinating between customers and service technicians, ensuring smooth operations and timely service delivery.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service by addressing inquiries, offering solutions, and ensuring overall customer satisfaction.
  • Dispatch Operations: Efficiently dispatch service technicians to job sites from our office, optimizing schedules and ensuring prompt service.
  • Communication: Communicate effectively with customers, management, and technicians to coordinate schedules and resolve issues.
  • Record Keeping: Maintain accurate records of service activities, including job details and technician hours.
Requirements:
  • Proven experience in dispatch operations, preferably within a service-oriented industry.
  • Proficiency with dispatch software such as Service Titan or similar systems.
  • Strong time management skills with the ability to prioritize tasks and handle multiple responsibilities.
  • Ability to stay calm and professional under pressure, managing high-stress situations effectively.
  • Excellent communication skills, both verbal and written, with a focus on customer service.
  • Strong critical thinking and problem-solving abilities to address complex issues and make informed decisions.
What We Offer:
  • Competitive starting salary of $18.00 per hour, plus weekly bonuses.
  • Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
  • Company-paid life insurance and long-term disability insurance.
  • Paid time off (PTO) and paid holidays.
  • 401K plan with employer match.


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