Customer Service Ambassador

6 days ago


Bradenton, Florida, United States Inspired Living at Lakewood Ranch Full time

Welcome to Inspired Living at Lakewood Ranch, a vibrant community where people feel valued and inspired. We're seeking an exceptional Customer Service Ambassador to join our team

About the Role

This is a full-time opportunity to provide exemplary customer service in a friendly and professional manner. As the first point of contact for our customers, you'll be responsible for greeting visitors, addressing their questions or concerns, and providing support to our sales and marketing teams.

Key Responsibilities:

  • Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience.
  • Monitor the entry area for visitors and guests, greet and direct as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents.
  • Manage the lobby; ensure it's clean and neat, create a comfortable and inviting area, and assist the activity director and/or others in promoting activities with residents.
  • Sales & Marketing: manage the inquiry process, connecting callers or visiting customers to the appropriate inquiry team member, respond to inquiries and/or tours when community relations directors are not available.
  • Business Office: assist in processing new resident documentation, maintain resident files and documentation while maintaining confidentiality.

Requirements:

  • High School Diploma or equivalent required.
  • Must have six months of experience in a receptionist role or similar function.
  • Experience with Microsoft Word and Excel preferred.
  • Excellent verbal and written communication skills.

We offer a competitive salary, estimated around $40,000 - $50,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, paid time off, 401k retirement plan, life insurance, and a team member assistance program.

Why Choose Us?

At Inspired Living at Lakewood Ranch, we care about our team-members and strive to provide a culture where people feel valued and inspired. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we'd love to hear from you



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