Customer Service Ambassador for Golf Resort
6 days ago
Unlock a world of opportunities as a Customer Service Ambassador at The Lake Club, part of the renowned Troon Golf network. Enjoy first-hand customer service experience and interact with travelers from diverse backgrounds.
- We're seeking an organized, customer-centric individual with strong communication and interpersonal skills to provide exceptional service in our dining room.
About this role:
- Welcome guests warmly and escort them to their assigned tables
- Seat guests according to station rotation, maintaining accurate guest lists and check issue procedures
- Assign opening and closing side duties, supervise side work, and ensure completed set-ups before service staff departure
- Support service staff with bussing tables, taking orders, and other tasks
- Manage reservation books, answer phone calls, note reservations, and special requests
- Maintain knowledge of menu items, prices, and general service procedures
- Ensure high standards of appearance and cleanliness in all service areas
- Remain visible on the dining floor and be easily accessible to guests, staff, and management
- Inspect tables before service to ensure proper settings
- Communicate guest concerns to the department manager
- Foster safe work practices in job performance
- Promote regular attendance and reliability
- Perform other duties as required by supervisor
Education and Experience Requirements:
- High school diploma or equivalent; or one to three months related experience and/or training
- Ability to read and speak English may be necessary for job performance
- Complete Alcohol Awareness Training
- Knowledge of Microsoft Office applications
- Awareness of point-of-sale (POS) systems
Working Conditions:
- The employee often stands, walks, talks, and listens
- Lifting up to 10 pounds is regularly required
- The employee occasionally reaches with arms and hands, uses hands, tastes, smells, climbs, balances, stoops, kneels, crouches, or crawls
- Noise levels are moderate
- Extended hours may occur during golf and holiday seasons
- Weekends and holidays are part of the schedule
Salary: $35,000 - $40,000 per year (dependent on experience)
Troon Golf offers careers worldwide at various levels of golf operations, professional development opportunities, growth prospects, and a comprehensive benefits package. Our mission is to deliver exceptional guest and member experiences through personalized service, consistency, and uncompromising attention to detail. Learn more about the Troon Experience at https://www.troon.com/.
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