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Customer Relations Expert

2 months ago

Vergennes, Vermont, United States The Cary Company Full time

What’s the Opportunity?

We are in search of an individual who is dedicated to enhancing customer interactions, excels in a dynamic atmosphere, and aims to significantly influence our clients' satisfaction. You will serve as the primary contact for all customer inquiries – ranging from addressing concerns and managing orders to resolving challenges and fostering connections. Envision yourself as a champion for customers, a creative problem solver, and a key player in customer engagement.

Key Responsibilities:

Cultivating Loyal Customers: Strive to deliver outstanding customer service that not only meets expectations but also creates lasting impressions. Mastering Multitasking: Efficiently handle various responsibilities while maintaining organization and composure. Solution-Oriented Thinker: Address customer challenges directly, devising innovative solutions that satisfy all parties involved. Nurturing Relationships: Engage with customers on a personal level, fostering trust and loyalty. Collaborating Across Teams: Partner with sales, logistics, and other departments to guarantee a cohesive customer experience. Proactively Enhancing Processes: Identify and implement improvements to elevate our operations and customer satisfaction.

Who You Are:

A People-Centric Individual: You genuinely enjoy engaging with others and excel at establishing rapport. A Positive Contributor: You bring enthusiasm and a proactive mindset to your work. An Innovative Problem Solver: You embrace challenges and thrive on finding effective solutions. A Tech-Savvy Communicator: You are comfortable with technology and possess strong written and verbal communication skills. A Collaborative Team Member: You flourish in a team-oriented environment and are always ready to assist others. A Degree Holder (Preferred): A bachelor's degree is advantageous but not mandatory if you possess the relevant skills and experience.

Why Join Our Team?

More Than Just Employment: We are a close-knit group that prioritizes teamwork, creativity, and enjoyment in our work. Commitment to Your Growth: We provide opportunities for professional development, enabling you to achieve your full potential. Recognition of Your Achievements: We celebrate and reward hard work, understanding that your success contributes to our collective success.

Benefits:

Comprehensive Medical, Dental, and Vision Insurance Life and Supplemental Insurance 401K Retirement Plan Short-Term Incentive Program Profit Sharing Opportunities Health Reimbursement Arrangement Flexible Cafeteria Plan Seasonal Company Events Work-Life Balance Initiatives Childcare Reimbursement Program Flexible Scheduling Options after One Year of Employment

About Our Company:

Established in 1895. Expanded from 30 employees in 2005 to over 240 currently. We specialize in distributing rigid packaging products and industrial filtration solutions. Our corporate office and warehouse have been recently renovated. We focus on leveraging employees' strengths and interests.

Our Work Culture:

We emphasize autonomy, connection, and confidence in your role. Employees participate in structured meetings with supervisors for meaningful discussions. Various committees are available for employee involvement. Engaging activities like Fun Fridays and Weekly Yoga are part of our culture. Core Values: Growth, Positivity, Customer Focus, Strong Work Ethic, Team Collaboration.

Characteristics of Successful Employees:

Positive and optimistic outlook. Open-minded yet focused on improving systems. Curious and inquisitive nature. Customer-focused approach to business. Supportive of colleagues and teamwork.