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Hurricane Relief Call Center Representative

2 months ago

Cheyenne, Wyoming, United States Mass Markets Full time
Position Overview

MCI is seeking highly motivated and customer-focused individuals to join our team as Hurricane Relief Call Center Representatives. As a key member of our disaster response team, you will play a critical role in providing exceptional customer service to individuals affected by hurricanes.

Responsibilities

As a Hurricane Relief Call Center Representative, you will be responsible for:

  • Assisting customers with service inquiries and resolving issues in a timely and professional manner
  • Providing empathetic and personalized support to customers during a difficult time
  • Utilizing our service techniques and systems to improve the customer experience
  • Escalating customer dissatisfaction to proper channels
Qualifications

To be successful in this role, you will need to possess:

  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Customer service orientation (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Compensation and Benefits

MCI offers competitive compensation and benefits to our employees, including:

  • Standard starting compensation commensurate with experience
  • A comprehensive benefits package, including health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for professional growth and development
Reasonable Accommodation and Equal Opportunity Employer

MCI is an equal opportunity employer and is committed to providing reasonable accommodation to qualified employees with disabilities. We welcome applications from diverse candidates and are proud to be an inclusive and diverse workplace.