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Patient Access Coordinator

2 months ago

Dallas, Texas, United States Geode Health Full time
Company Overview:
Geode Health is a dynamic and expanding national provider of outpatient mental health services. Our mission is to empower our patients to lead healthier, more fulfilling lives through exceptional care tailored to their unique needs.

Position Summary:
We are seeking a dedicated Patient Access Coordinator who is passionate about enhancing the care experience for both patients and providers. The ideal candidate will thrive in a fast-paced environment and be committed to our mission of improving mental healthcare across the nation.

Role Responsibilities:
  • Optimize provider schedules by adjusting appointment durations, redistributing, or consolidating appointments as necessary.
  • Ensure precise scheduling that aligns with provider availability and patient preferences.
  • Educate and train support staff and providers on best practices for appointment scheduling, including strategies for managing patient expectations.
  • Initiate prior authorization requests with insurance providers by submitting required documentation and medical records.
  • Follow up on prior authorization requests, providing additional information as needed to secure timely approvals for medications.
  • Establish clear communication channels regarding appointment details, prior authorization status, and insurance coverage with patients, support staff, and providers.
  • Maintain accurate records of scheduled appointments, prior authorization requests, and insurance communications.
  • Act as a liaison between providers, patients, and insurance companies to facilitate effective communication and resolve any arising issues.
  • Safeguard patient information and maintain confidentiality by managing medical records securely.
  • Adhere to professional standards to protect the practice.
  • Respond to verbal and electronic inquiries for information and assistance in accordance with established policies and procedures.
  • Ensure a safe, secure, and healthy work environment by following established standards and legal regulations.
  • Assist in crisis situations and understand emergency procedures.
  • Maintain compliance with client HIPAA rights and other confidentiality protections.
  • Efficiently handle documents for filing, scanning, and communication as required.
  • Complete additional responsibilities as assigned by the supervisor.

Ideal Candidate Profile:
The successful candidate will be:
  • Passionate about our mission and capable of inspiring others.
  • A self-starter who takes ownership of their responsibilities.
  • A collaborative team player who contributes beyond their immediate role.
  • A creative and strategic thinker.
  • A lifelong learner who values feedback for continuous improvement.
  • Organized and process-oriented.

Qualifications and Skills:
  • Minimum of one year of experience in a medical office or mental health setting (preferred).
  • Experience with prior authorization processes for medications (preferred).
  • Ability to maintain a professional demeanor and effectively interact with patients in a mental health context (preferred).
  • Excellent communication skills and a strong ability to work collaboratively with a team.
  • Proficient in scheduling software and electronic health records (EHR).
  • Knowledgeable in medical terminology, insurance terminology, and billing practices.

Education and Experience Requirements:
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience in healthcare settings or insurance verification is highly desirable.
  • Familiarity with clinical settings is preferred.

Benefits:
At Geode Health, we offer a competitive compensation package, including:
  • Medical, dental, and vision benefits.
  • Life insurance.
  • Short and long-term disability coverage.
  • Paid vacation and holidays.
  • Matching 401k plan.
  • Access to state-of-the-art technology.

Why Choose Geode Health?
At Geode Health, we are committed to providing exceptional support to our patients and providers. We focus on enhancing access to high-quality mental health care across the United States. Our organization is backed by a leading private equity firm, ensuring we have the resources to make a meaningful impact in the mental health sector. Join us in our mission to improve outcomes for mental health patients and providers nationwide.