Patient Services Coordinator
1 week ago
The Patient Services Coordinator plays a vital role in maintaining a patient/customer focus, supporting the delivery of high-quality care, and assisting in meeting or exceeding patient satisfaction and financial/operational targets. This position is responsible for overseeing the daily schedule and operations of an assigned area/group, serving as the APM expert, and liaising between staff and Managers/Physicians to ensure daily performance expectations are communicated and met.
Key Responsibilities:- Ensure compliance with all applicable federal, state, and local regulatory standards.
- Manage the day-to-day planning, operations, and problem-solving for assigned areas, ensuring daily schedule, staffing needs, and performance metrics are met.
- Develop and maintain APM templates and master schedules.
- Oversight of AHIQA, running regular financial reports, and working towards reconciliation.
- Generate and run reports to monitor and coach real-time performance against pre-established expectations/metrics.
- Act as the communication link between the group and management, disseminating information and forwarding information back up to management.
- Effectively work with manager and providers to establish, implement, and maintain practice policies, procedures, and efficient systems that support daily operations.
- Assist staff in resolving difficult patient situations or complaints.
- Participate in the interviewing process and oversee the training of new hires.
- Perform surgery scheduling, as needed/required by the practice.
- May provide administrative support to physicians or manager(s).
- H.S. Diploma/GED (Required)
- 3+ years Medical office experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
- Must successfully complete/pass EMR training/tests upon hire
Penn Medicine is dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. As a Patient Services Coordinator, you will be part of a team that is committed to making a difference in the lives of our patients and their families. If you are passionate about delivering exceptional patient care and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.
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Patient Services Coordinator
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