Resident Experience Associate
4 days ago
About the Role:
New Standard Equities is seeking a highly motivated and customer-focused Resident Experience Associate to join our team. As a key member of our community team, you will be responsible for providing exceptional service to our residents, ensuring their needs are met, and fostering a positive living experience.
Key Responsibilities:
- Act as the primary point of contact for resident inquiries, service requests, and concerns, providing timely and effective resolutions.
- Create a sense of community and deliver an outstanding living experience for residents through proactive engagement and relationship-building.
- Resolve and promote positive, proactive resident relations, addressing issues promptly and professionally.
- Contribute to resident retention efforts through service delivery and participation in resident events and outreach initiatives.
- Assist with all inquiries, including move-in processes, resident requests, follow-ups, administration, renewal processes, and move-out processes.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address issues.
- Conduct daily inspections of property common areas and resident amenities, reporting any areas requiring cleaning to the Maintenance Team.
- Conduct patio and balcony compliance inspections to ensure they meet company standards.
- Prepare notices for residents in accordance with lease and Fair Housing requirements.
- Generate maintenance work orders and follow up with the Maintenance Team for status and completion, conducting resident follow-ups on their satisfaction of completed work orders.
- Log all resident activity.
- Maintain thorough knowledge of specifications and community policies.
- Participate in rent delinquency prevention efforts by reaching out to late residents in conjunction with Business Manager oversight.
- Prepare incident reports pertaining to resident and other onsite issues, in accordance with company standards.
- Follow Standard Operating Procedures related to the business functions of the position.
- All other duties as assigned.
Benefits:
- Health Insurance (HMO & PPO options)
- Vision & Dental Insurance
- 401k with company match
- Flexible Spending Accounts (Health & Child Care)
- Employer Paid Group Life Insurance
- Voluntary Life Insurance
- Hospital Indemnity Insurance
- Paid Volunteer Day
- Employee Assistance Program
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing, Microsoft Office 365, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Yardi, SharePoint, accounting, internet software, and database software.
Education/Experience:
High School diploma or equivalent plus 1-2 Years of Hospitality, Customer Service, Retail, Sales or Leasing
Knowledge, Skills, and Other Abilities:
- Organization, Planning skills
- Time management skills
- The ability to work on a variety of projects simultaneously
- The ability to prioritize work
- Research and resolution skills
- Knowledge of corporate procedures
- Written and verbal communication skills
- Customer service skills
- The ability to have a strong attention to detail
- The ability to be efficient
- Knowledge of office procedures and protocols
- The ability to have a proactive mindset
- Excellent people skills with an ability to collaborate with a dynamic team
- Possess personal qualities of integrity, credibility, and commitment to corporate mission
- The ability to maintain confidential and sensitive company information
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Compensation details: 24-24 Hourly Wage
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