Resident Experience Associate
4 days ago
About Us:
New Standard Equities is a leading vertically integrated real estate investment management firm specializing in the acquisition and operation of multifamily properties throughout the Western United States. We're committed to delivering exceptional customer experiences for our residents and prospects.
Job Summary:
We're seeking a highly motivated and customer-focused Resident Experience Associate to join our team. As a key member of our community relations team, you'll be responsible for providing exceptional service to our residents, resolving issues promptly, and promoting a positive living experience.
Key Responsibilities:
- Act as the primary point of contact for resident inquiries, service requests, and concerns.
- Create a sense of community and deliver an outstanding living experience for residents.
- Resolve and promote positive, proactive resident relations.
- Contribute to resident retention efforts through service delivery and participation in resident events and outreach.
- Assist with all inquiries, including move-in processes, resident requests, follow-ups, administration, renewal processes, and move-out processes.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address issues.
- Conduct daily inspections of property common areas and resident amenities to ensure cleanliness and curb appeal.
- Conduct patio and balcony compliance inspections to ensure they meet company standards.
- Prepare notices for residents in accordance with lease and Fair Housing requirements.
- Generate maintenance work orders and follow up with the Maintenance Team for status and completion, and conduct resident follow-up on their satisfaction of completed work orders.
- Log all resident activity.
- Maintain thorough knowledge of specifications and community policies.
- Participate in rent delinquency prevention efforts by reaching out to late residents in conjunction with Business Manager oversight.
- Prepare incident reports pertaining to resident and other onsite issues, in accordance with company standards.
- Follow Standard Operating Procedures related to the business functions of the position.
Requirements:
- High School Diploma or equivalent.
- 1-2 years of experience in Hospitality, Customer Service, Retail, Sales, or Leasing (or a combination of education and experience in property management).
- Proficient computer skills, including Microsoft Office programs, internet, and email.
- Yardi and CRM experience a plus.
- Knowledge of Fair Housing preferred.
Benefits:
- Health Insurance (HMO & PPO options).
- Vision & Dental Insurance.
- 401k with company match.
- Flexible Spending Accounts (Health & Child Care).
- Employer Paid Group Life Insurance.
- Voluntary Life Insurance.
- Hospital Indemnity Insurance.
- Paid Volunteer Day.
- Employee Assistance Program.
Work Environment:
The work environment is usually moderate, with occasional exposure to noise and physical demands.
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