Customer Service Representative

23 hours ago


Parkersburg, West Virginia, United States MCI Careers Full time
Job Title: Entry-Level In-Person Customer Service Representative

We are seeking highly motivated and customer-focused individuals to join our team as Entry-Level In-Person Customer Service Representatives. In this role, you will be the face of our toll collection operations, providing exceptional customer service to our clients and ensuring a positive experience for all interactions.

Key Responsibilities:
  • Provide top-notch customer service to clients, addressing their inquiries, concerns, and issues in a professional and courteous manner.
  • Process payments and manage customer-related inquiries, complaints, and feedback.
  • Collaborate with customer service professionals to improve the overall customer experience and resolve issues efficiently.
  • Assist with incoming customer service phone calls to resolve issues and provide support.
  • Complete end-of-day/shift deposits and balancing reports, ensuring accuracy and attention to detail.
  • Adhere to all attendance and work schedule requirements, demonstrating reliability and punctuality.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Experience with data-entry utilizing a computer is a plus.
  • Excellent organizational, written, and oral communication skills are essential.
  • Ability to work shifts that may include weekends and be flexible with scheduling.
  • Cash handling experience on a computerized system is a plus.
  • Strong customer service orientation, with a focus on empathy, responsiveness, and patience.
  • Ability to multi-task, stay focused, and self-manage in a fast-paced environment.
  • Excellent interpersonal skills and the ability to build relationships with colleagues and customers.
What We Offer:
  • Competitive starting compensation, with regular reviews and raises based on performance.
  • Paid time off, paid holidays, and paid training opportunities.
  • Regular daily, weekly, and monthly incentives, including monetary rewards and prizes.
  • Medical, dental, and vision coverage options, as well as a range of other benefits.
  • A fun, engaging work environment with a casual dress code.
  • Opportunities for advancement and professional growth.
About MCI Careers:

MCI Careers is a leading provider of business process outsourcing, staff augmentation, and IT services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

We are committed to providing a diverse and inclusive work environment, where employees are treated with dignity and respect. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being.



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