Customer Service Representative

4 hours ago

Parkersburg, West Virginia, United States United Bank Inc Full time
Customer Care Specialist Job Description

At United Bank Inc, we are seeking a highly skilled and customer-focused Customer Care Specialist to join our team. As a key representative of our bank, you will be responsible for providing exceptional service to our internal and external customers via the telephone and email.

Key Responsibilities:

  • Answer inbound customer and branch calls in a courteous and professional manner.
  • Utilize excellent listening skills to understand customer concerns or situations.
  • Ensure privacy and security through proper customer authentication.
  • Assess customer needs by asking the right questions.
  • Provide exceptional customer service by demonstrating a professional and courteous demeanor.
  • Respond to account inquiries, account maintenance, loan questions, online banking troubleshooting, and basic banking information.
  • Troubleshoot and resolve first-level customer complaints in a timely manner.
  • Stay up to date on products/services/procedures by reviewing email notifications, attending meetings, and via virtual training.
  • Build relationships with customers, branches, and internal lines of business.
  • Research and communicate effective solutions while adhering to departmental policies and procedures.
  • Take ownership of calls from beginning to end and provide timely follow-up.
  • Recommend products and services to customers such as online banking, mobile app, Zelle, Telebanc, etc. to better serve their needs.
  • Perform other administrative support responsibilities as department needs arise.

Requirements:

  • High school diploma or equivalent required. Bachelor's degree preferred.
  • Minimum of one (1) year of call center or banking experience, preferably in a customer-facing role, required.
  • Minimum of 1 year of professional customer service experience required.
  • Excellent verbal and written communication skills required.
  • Proficient in Microsoft Office products, computer skills in a Windows-based environment, and the ability to quickly learn new systems required.
  • Ability to work in a structured fast-paced and ever-changing environment required.
  • Ability to independently utilize resources and tools provided.
  • Ability to maintain a professional demeanor and provide options in difficult situations required.
  • Ability to successfully maintain required performance standards (i.e. quality, attendance, promptness) required.
  • Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am-3:00pm Saturday (rotating) required.
  • Active listening required.
  • Attention to detail while multi-tasking required.
  • Desire to build a career and grow with United Bank Inc.

Key Competencies:

  • Dependability, Attendance & Punctuality
  • Customer Service focused
  • Team player
  • Computer skills
  • Time Management
  • Interpersonal Skills
  • Communication Skills
  • Critical thinking and resolution focused

Essential Functions:

  • Sitting and speaking for extended periods of time
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components and ability to use telephone equipment
  • Ability to converse and exchange information with all levels of staff and customers
  • Ability to observe, perceive, identify, and translate data

About United Bank Inc:

At United Bank Inc, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina, and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound, and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders, and communities can rely on us to be their banking partner for decades to come. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.

  • Customer Service Representative

    22 hours ago

    Parkersburg, West Virginia, United States Mass Markets Full time

    Customer Service RepresentativeAt Mass Markets, we're looking for a skilled Customer Service Representative to join our team. As a key member of our contact center, you'll be responsible for handling inbound and outbound contacts in a professional and courteous manner.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and effective...

  • Customer Service Representative

    2 days ago

    Parkersburg, West Virginia, United States MCI Military Recruitment Full time

    Job Title: Entry-Level Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as an Entry-Level Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all...

  • Customer Service Representative

    11 hours ago

    Parkersburg, West Virginia, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all interactions.Key...

  • Customer Service Representative

    7 days ago

    Parkersburg, West Virginia, United States Jerrod Sparling - State Farm Agent Full time

    {"h1": "Customer Service Representative", "p": "As a Customer Service Representative with Jerrod Sparling - State Farm Agent, you will be responsible for providing exceptional customer experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You...

  • Customer Service Representative

    2 days ago

    Parkersburg, West Virginia, United States MCI Careers Full time

    Job Title: Entry-Level Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as an Entry-Level Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all...

  • Customer Service Representative

    1 day ago

    Parkersburg, West Virginia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all interactions.Key...

  • Customer Service Representative

    2 days ago

    Parkersburg, West Virginia, United States MCI Military Recruitment Full time

    Job Title: Entry-Level In-Person Customer Service RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team as Entry-Level In-Person Customer Service Representatives. In this role, you will be the face of our toll collection operations, providing exceptional customer service to our clients and ensuring a positive...

  • Customer Service Representative

    2 weeks ago

    Parkersburg, West Virginia, United States United Bank Inc Full time

    Job DescriptionAt United Bank Inc, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key representative of our organization, this role is responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Customer Interaction: Answer inbound customer calls in a...

  • Customer Service Representative

    3 weeks ago

    Parkersburg, West Virginia, United States United Bank Inc Full time

    **Job Summary**United Bank Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key representative of our bank, this role is responsible for providing exceptional service to our internal and external customers via various communication channels.**Key Responsibilities:**Provide courteous and professional...

  • Customer Service Representative

    1 day ago

    Parkersburg, West Virginia, United States MCI Careers Full time

    Job Title: Entry-Level In-Person Customer Service RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team as Entry-Level In-Person Customer Service Representatives. In this role, you will be the face of our toll collection operations, providing exceptional customer service to our clients and ensuring a positive...

  • Customer Service Representative

    1 day ago

    Parkersburg, West Virginia, United States MCI Military Recruitment Full time

    Job Title: Entry-Level Tolling Customer ServiceWe are seeking highly motivated and customer-focused individuals to join our team as Entry-Level Tolling Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all...

  • Customer Service Representative

    7 days ago

    Parkersburg, West Virginia, United States Five Star Call Centers Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional support to our clients, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProvide timely and effective support to...

  • Customer Service Representative

    4 days ago

    Parkersburg, West Virginia, United States CSL Plasma Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. In this role, you will be responsible for ensuring the smooth operation of our pheresis process, providing exceptional customer service to our donors, and maintaining a clean and efficient work environment.Key...

  • Customer Service Representative

    2 weeks ago

    Parkersburg, West Virginia, United States United Bank Inc Full time

    Job SummaryUnited Bank Inc is seeking a highly skilled Customer Care Specialist to join our team. As a key representative of the bank, this role is responsible for providing exceptional service to our internal and external customers via the telephone and email. This position offers an excellent opportunity to learn all the bank's products, services, and work...

  • Customer Service Representative

    7 days ago

    Parkersburg, West Virginia, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.Key ResponsibilitiesPrepare the autopheresis machine for the pheresis process.Monitor the donor and the pheresis...

  • Customer Service Representative

    5 days ago

    Parkersburg, West Virginia, United States CSL Plasma Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. As a key member of our team, you will play a critical role in ensuring the smooth operation of our plasma collection center.Key ResponsibilitiesPrepare the donor, donor area, and equipment for the pheresis...

  • Customer Service Representative

    1 week ago

    Parkersburg, West Virginia, United States WesBanco Bank Inc. Full time

    Job Title: Customer Service AssociateJoin WesBanco Bank Inc. as a Customer Service Associate and be part of a dynamic team that provides exceptional customer service to our valued clients.About the Role:This is a full-time remote position that requires a high level of customer service skills, attention to detail, and ability to work in a fast-paced...

  • Customer Service Representative

    3 weeks ago

    Parkersburg, West Virginia, United States WesBanco Bank Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team at WesBanco Bank Inc.This is a full-time remote position that requires excellent communication and problem-solving skills. As a Customer Service Associate, you will be responsible for providing top-notch customer service to our clients, resolving...

  • Customer Service Representative

    6 days ago

    Parkersburg, West Virginia, United States Mass Markets Full time

    Mass Markets **Job Summary** We are seeking a skilled Customer Service Agent to join our team at Mass Markets. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels. **Key Responsibilities** * Handle inbound and outbound customer contacts in a...

  • Customer Service Representative

    3 days ago

    Parkersburg, West Virginia, United States Mass Markets Full time

    Mass Markets **Job Summary** We are seeking a skilled Customer Service Agent to join our team at Mass Markets. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels. **Key Responsibilities** * Handle inbound and outbound customer contacts in a...