Professional Mortgage Servicing Representative
7 days ago
We are seeking a Professional Mortgage Servicing Representative to join our team. This role involves taking inbound calls from mortgage borrowers regarding payment, escrow, and general mortgage servicing questions.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of mortgage services.
Key Responsibilities:
- Taking inbound calls from mortgage borrowers
- Addressing customer inquiries and concerns regarding payments, escrow, and mortgage services
- Utilizing internal software platforms to efficiently manage customer interactions
- Maintaining accurate records of customer interactions
- Meeting performance expectations and exceeding customer satisfaction targets
About the Role:
This is a fully onsite position in Phoenix, AZ. The successful candidate will have the opportunity to work with a dynamic team and contribute to the success of our company.
What We Offer:
- A competitive salary range of $20.00 - $21.00 per hour
- A comprehensive benefits package including medical, dental, and vision insurance
- A 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Life insurance, short-term and long-term disability coverage, and a health spending account
- Transportation benefits and an employee assistance program
Requirements:
To be considered for this role, you will need to have a strong understanding of mortgage services, excellent communication skills, and the ability to work in a fast-paced environment. You will also need to be able to maintain accurate records of customer interactions and meet performance expectations.
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