Mortgage Servicing Resolution Specialist

1 day ago


Phoenix, Arizona, United States Valon Full time

We are revolutionizing homeownership with cutting-edge technology. Our team of experts in mortgage servicing is dedicated to providing seamless and efficient processes for homeowners and lenders.

About Valon

At Valon, we're transforming the industry by making homeownership easier, more secure, and financially savvy. Our diverse team of engineers, operators, product enthusiasts, and experienced professionals work together to achieve this vision.

Job Description

This role plays a critical part in our mission by serving as the bridge between Valon and our homeowners. The ideal candidate will handle inbound and outbound emails, call overflow from our Client Engagement team, and chats while ensuring high-quality service delivery. Key responsibilities include:

  • Responding to homeowner inquiries via email and chat in a timely and professional manner
  • Conducting thorough research and collaborating with back-office teams to resolve complex homeowner inquiries
  • Meeting Client Experience Service Level Agreements
  • Adhering to company and departmental policies
Required Skills and Qualifications

The successful candidate will possess:

  • Previous mortgage servicing experience (preferred)
  • Familiarity with CRM systems
  • Strong multitasking abilities across various platforms
  • Excellent typing and computer navigation skills
Benefits

We invest in your well-being with comprehensive benefits, including medical, dental, and vision coverage, an Employee Assistance Program, and generous time off. You'll also enjoy in-office snacks, Bagel Fridays, and 17 paid days off per year, plus 11 company holidays.

About Working at Valon

Valon is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on protected characteristics outlined by federal, state, or local laws.



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