Customer Service Representative

2 days ago


Torrance, California, United States System One Full time
Job SummarySystem One is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing support team, you will be responsible for providing exceptional service to our clients, assisting with product selection and pricing, and working closely with our sales team to drive sales growth.Key Responsibilities
  • Provide top-notch customer service via phone and email
  • Assist customers with product selection and pricing
  • Quote prices and lead times
  • Follow up on inquiries and orders
  • Enter orders into the system
  • Work with customers to achieve prompt approvals on outstanding orders
  • Collaborate with the shipping department to ensure timely and accurate order fulfillment
  • Build and maintain a strong account base of repeat customers
  • Assist with the return of products by issuing RA's and ensuring company policies are adhered to
  • Develop relationships with customers, managers, sales representatives, purchasing, and credit departments to ensure day-to-day job efficiency
  • Work independently to help reach company sales goals and team goals
Requirements
  • 2+ years of customer service experience (preferably in a B2B environment)
  • High school diploma (some college preferred)
  • Proficient in Microsoft Word, Excel, and Outlook
  • Excellent phone skills with clear communication skills
  • Ability to handle a high volume of calls calmly and professionally
  • Ability to multi-task and meet deadlines while remaining organized
  • Exceptional attention to detail
  • Excellent time management and problem-solving skills
  • Possess a positive and motivated attitude
  • Team player as well as a strong independent worker
  • Professional and courteous, even under pressure
  • Self-starter with the desire to succeed
About System OneSystem One is a leader in staffing solutions and recruiting. Our team has collectively over 75 years of recruiting expertise. We have national exposure with over 50 offices and clients in every state. Each year, we place thousands of professionals in contract and direct hire roles with the nation's top employers. Our recruiters have years of experience in professional, industrial, and technical environments; thus, we have the contacts, experience, and resources to make great career matches.

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