Customer Service Liaison

1 day ago


Cedar Park, Texas, United States State Farm Insurance Full time
Key Responsibilities:

As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences, promote and cross-sell insurance products and services to meet customer needs, and handle escalated customer complaints and concerns with professionalism and empathy. Furthermore, you will stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice, and participate in ongoing training and development programs to enhance your knowledge and skills.

Requirements:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

What We Offer:

State Farm Insurance offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to providing a positive and collaborative work environment, and we are looking for individuals who share our values and are passionate about delivering exceptional customer service.

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