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Customer Service Associate

1 month ago

Cedar Park, Texas, United States Staff My Agency Full time
Customer Service Representative

We are seeking a talented and caring professional to join our team as a Customer Service Representative. This is a low-pressure position focused on delivering exceptional customer service for a well-established insurance agency.

Key Responsibilities:
  • Provide prompt and accurate customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establish and maintain customer relationships, following up with customers as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
What We Offer:
  • Competitive salary with bonuses
  • 401(k) matching
  • Flexible schedule
  • Paid time off
  • Professional development assistance
Requirements:
  • Sales experience preferred
  • Excellent communication skills - written, verbal, and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to customers
  • Property Casualty license (must be able to obtain prior to start date)
  • Life and Health license (must be able to obtain prior to start date)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.