Identity Management Support Specialist
2 weeks ago
About Ascendion
Ascendion is a comprehensive digital engineering solutions provider. We develop and manage software platforms and products that drive growth and create engaging experiences for both consumers and employees. Our capabilities in engineering, cloud, data, experience design, and talent solutions facilitate transformation and deliver significant impact for enterprise clients. With our headquarters in New Jersey, our team of over 6,000 Ascenders provides solutions globally. Ascendion is uniquely structured to engineer the future.
Ascendion | Engineering to elevate life
Our culture is founded on opportunity, inclusivity, and collaboration. We invite you to help us make a difference:
- Create innovative technology for leading global brands
- Tackle complex challenges while acquiring new skills
- Experience the transformative power of digital engineering for Fortune 500 companies
- Enhance your expertise through top-tier training programs and practical experience
- Become part of a community of innovators
We foster a culture of high-performing innovators with limitless ideas and a passion for technology. Our culture is the essence of our organization, making us distinct and diverse. The way we exchange ideas, learn, share experiences, celebrate successes, and enjoy our work enables everyone to excel at Ascendion.
About the Role:
Position Title: Application Support Engineer
Key Responsibilities:
- Provide 24/7 production support for Customer Identity and Access Management functionalities.
- Proactively address automated alerts and incidents to resolve customer and system challenges.
- Conduct root cause analysis and implement solutions for issues related to Enterprise Identity Applications.
- Engage in the development and execution of preventive maintenance protocols.
- Contribute to the team's strategy to uphold the agreed quality standards in documentation and reporting, in line with Service Delivery requirements.
- Diagnose and troubleshoot application and system issues.
Minimum Qualifications:
- 5+ years of experience in designing, developing, and managing system automation using scripting languages such as Ansible, Python, Java, etc., along with AI operations systems.
- Proficient in coding with JSON, Java, HTML5, JavaScript, Unix Shell Script, DB2, Oracle, and MongoDB.
- Hands-on experience with observability monitoring tools and application performance tools (e.g., Splunk, ELF, Dynatrace, or other open-source solutions).
- Experience in production support, service delivery, or operations support environments.
- Solid understanding of Information Technology Service Management (ITSM) principles.
Desired Qualifications:
- Effective communication skills.
Location:
- Phoenix, AZ (Hybrid - 4 days/week)
Salary Range: The compensation for this role is between $110,000 - $130,000 annually. Various factors, including geography/market, skills, education, experience, and other qualifications of the successful candidate, may influence pay within this range.
Benefits: The company provides the following benefits for this position, subject to applicable eligibility requirements: medical, dental, and vision insurance; 401(k) retirement plan; long-term and short-term disability insurance; 5 personal days accrued each calendar year; 10-15 days of paid vacation; 6 paid holidays and 1 floating holiday per calendar year; access to the Ascendion Learning Management System.
Ready to make an impact? We encourage you to share your experiences, education, and aspirations with us. Bring your knowledge, unique perspective, and creativity to the forefront. Let's engage in a conversation.
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