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Food Service Representative

2 months ago

Hartford, Michigan, United States Four Winds Casino Full time
POSITION OVERVIEW:

The Food Attendant is accountable for delivering exceptional dining experiences to all patrons in a timely, polite, and professional manner, ensuring a high level of guest satisfaction.

KEY RESPONSIBILITIES:
  • Provides swift, courteous, and efficient service of food and beverages to guests in line with venue expectations.
  • Handles all guest service tasks, including taking and fulfilling food and drink orders while keeping the dining area tidy and organized.
  • Processes payments from guests promptly and courteously.
  • Follows established cash handling policies and procedures.
  • Utilizes the point-of-sale system accurately, providing correct pricing, change, and managing all cash, charge, and complimentary transactions as per guidelines.
  • Clears and resets tables for new guests, ensuring compliance with venue standards to enhance the dining experience.
  • Maintains cleanliness at all service stations, ensuring an adequate supply of dishes, utensils, and necessary items.
  • Addresses guest inquiries and directs them to management when necessary.
  • Monitors guest alcohol consumption responsibly.
  • Maintains a professional appearance and grooming standards.
  • Ensures a neat and organized workspace.
  • Performs cleaning duties as required.
  • Serves ice water as needed.
The above duties are intended to outline the general nature and level of work expected from individuals in this role. They are not exhaustive of all responsibilities and skills required.

FOSTERING A POSITIVE ENVIRONMENT:
  • Encourages a fun atmosphere for all guests.
  • Promotes mutual respect, dignity, and integrity among all staff by setting a positive example.
QUALIFICATIONS:

To excel in this role, candidates must be able to fulfill each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION AND EXPERIENCE:

A high school diploma or G.E.D. is preferred.

SKILLS:

Strong interpersonal and communication skills are essential.

This position requires a Level 4 Gaming License.

LANGUAGE PROFICIENCY:

Ability to read, analyze, and interpret various documents, including policy manuals and maintenance instructions. Ability to respond to common inquiries from guests or colleagues.

MATH SKILLS:

Ability to perform basic arithmetic operations using whole numbers, fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense reasoning to a variety of situations.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those required to successfully perform the essential functions of this role.

While executing the duties of this position, the employee is regularly required to use hands for handling objects, reach with arms, and communicate verbally. The employee frequently stands and walks. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 75 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

The noise level in the work environment is typically moderate, increasing to loud in certain areas. The environment may also be smoky.