Customer Service Liaison
2 days ago
At CEVA Logistics, we're looking for a skilled Customer Service Specialist to develop and maintain strong relationships with our internal and external customers. As a key member of our team, you will be responsible for managing customer profiles, details, and service needs. This includes addressing complex or escalated customer questions and concerns in a timely and professional manner.
Key Responsibilities:
- Maintain accurate and up-to-date customer information
- Provide exceptional customer service and support
- Address customer complaints and concerns in a timely and professional manner
- Collaborate with internal teams to resolve customer issues
- Develop and implement strategies to improve customer satisfaction
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency in customer relationship management software
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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