Customer Service Liaison

2 days ago


Plainfield, New Jersey, United States CEVA Logistics Full time
Develop Critical Relationships with Customers

At CEVA Logistics, we're looking for a skilled Customer Service Specialist to develop and maintain strong relationships with our internal and external customers. As a key member of our team, you will be responsible for managing customer profiles, details, and service needs. This includes addressing complex or escalated customer questions and concerns in a timely and professional manner.

Key Responsibilities:

  • Maintain accurate and up-to-date customer information
  • Provide exceptional customer service and support
  • Address customer complaints and concerns in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues
  • Develop and implement strategies to improve customer satisfaction

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in customer relationship management software

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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