Customer Service Associate

3 weeks ago


Plainfield, New Jersey, United States Matt Kwiatkowski - State Farm Agent Full time
Customer Service Representative Job Description

Are you a people person with a passion for delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you

As a Customer Service Representative for Matt Kwiatkowski - State Farm Agent, you will play a critical role in building and maintaining strong relationships with our customers. Your primary responsibility will be to provide top-notch customer service, answering questions, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Establish and maintain positive relationships with customers through regular communication and follow-up.
  • Use a customer-centric approach to educate customers about insurance options and develop leads.
  • Collaborate with the agent team to identify customer needs and market appropriate products and services.
What We Offer:
  • Competitive hourly pay plus commission/bonus structure.
  • Group Life Insurance Benefits.
  • 401K plan with company match.
  • Paid time off (vacation and personal/sick days).
  • Flexible hours to accommodate your needs.
  • Opportunities for growth and advancement within the agency.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and build strong relationships with colleagues and customers.
  • Proactive problem-solving skills and attention to detail.
  • Ability to learn and adapt to new computer functions and systems.


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