Administrative Support Specialist

2 weeks ago


Fort Mill, South Carolina, United States OneMain Financial Full time

The Financial Services Coordinator in our Special Handling Team will be responsible for servicing clients with past due account status issues.

About the Role

We are seeking a highly motivated and organized individual to join our team as a Financial Services Coordinator. In this role, you will be responsible for negotiating with authorized third parties and customers via telephone regarding past due accounts.

Key Responsibilities

  • Negotiate with authorized third parties and customers via telephone to resolve past due account issues
  • Investigate and research consumer information to negotiate payments and settlements on customer accounts
  • Qualify consumers for payment plans by gathering full and complete information
  • Maintain compliance with FDCPA and state regulations
  • Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties as needed
  • Utilize online tools to research information on accounts
  • Provide exceptional customer service to customers, third parties, and OneMain employees
  • Prioritize assigned work to align with business and company needs

Requirements

  • High School Diploma or GED
  • Collection experience preferred, but we will train a highly motivated individual with sales experience
  • Strong phone, communication, and negotiation skills
  • Ability to work well under pressure and meet goals in a fast-paced environment
  • Quick thinking and creative research skills
  • Proficiency with Internet and basic MS Office applications
  • Ability to maintain confidentiality with sensitive information

Location

Fort Mill, SC or Evansville, IN



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