Administrative Support Specialist
2 weeks ago
The Financial Services Coordinator in our Special Handling Team will be responsible for servicing clients with past due account status issues.
About the Role
We are seeking a highly motivated and organized individual to join our team as a Financial Services Coordinator. In this role, you will be responsible for negotiating with authorized third parties and customers via telephone regarding past due accounts.
Key Responsibilities
- Negotiate with authorized third parties and customers via telephone to resolve past due account issues
- Investigate and research consumer information to negotiate payments and settlements on customer accounts
- Qualify consumers for payment plans by gathering full and complete information
- Maintain compliance with FDCPA and state regulations
- Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties as needed
- Utilize online tools to research information on accounts
- Provide exceptional customer service to customers, third parties, and OneMain employees
- Prioritize assigned work to align with business and company needs
Requirements
- High School Diploma or GED
- Collection experience preferred, but we will train a highly motivated individual with sales experience
- Strong phone, communication, and negotiation skills
- Ability to work well under pressure and meet goals in a fast-paced environment
- Quick thinking and creative research skills
- Proficiency with Internet and basic MS Office applications
- Ability to maintain confidentiality with sensitive information
Location
Fort Mill, SC or Evansville, IN
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