Director of Strategic Client Partnerships

3 days ago

Culver City, California, United States Dreamscape Learn Full time
Drive Long-Term Client Value as a Director of Strategic Client Partnerships

Dreamscape Learn, a pioneering force in immersive virtual reality entertainment and learning design, seeks an exceptional Director of Strategic Client Partnerships to lead the development and execution of our client success strategy. This high-profile role demands a deep understanding of the higher education landscape, a passion for enhancing educator experience, and a proven track record of driving team success.

About the Role

This is an opportunity to join a growing company that is revolutionizing the way we learn. As a Director of Strategic Client Partnerships, you will be responsible for designing and implementing a comprehensive client success strategy that drives long-term engagement, satisfaction, retention, and expansion across our diverse range of clients from higher education to K12.

Main Responsibilities
  • Client Success Strategy: Develop and execute a robust client success strategy that encompasses onboarding processes, account management, program implementation, engagement, and ongoing support at multiple service tiers.
  • Defining Client Success: Clearly articulate what success means for educators, administrators, and students, establishing measurable objectives and outcomes to align our services with their unique goals and Dreamscape's objective to drive exceptional learning outcomes.
  • Team Leadership & Development: Build, lead, and mentor a dedicated client success team, fostering a culture of excellence, collaboration, and accountability. Key functions will include but are not limited to: Client Success, Educator Experience, Operations, and Training & Support.
  • Educator Experience: Employ a deep understanding of what drives faculty buy-in and develop consultative approaches to support deep adoption of Dreamscape Learn's products, facilitating the greatest possible learning outcomes.
  • Stakeholder Engagement: Cultivate relationships with key decision-makers from diverse backgrounds, organizing programs and events like workshops and webinars to deepen client connections and foster community.
  • Advocacy and Cross-Functional Collaboration: Collect and analyze feedback from clients to advocate for their needs within the organization and in turn, advocate for their organization when interacting with clients. Work with sales, marketing, product, and engineering teams to drive product enhancements and service improvements based on your insights.
  • Data Collection and Analysis: Leverage data and analytics to gain insights into client behavior, usage patterns, and satisfaction levels to drive impactful client conversations and actionable recommendations. Become an expert in the data that is important to clients, especially their purchasing cycle. Continuously audit and analyze data to predict and proactively address any possible issues and increase client success.
  • Tools and Technology: Design the technology stack best suited for enhancing client success and streamlining client communications, including CRM systems, client engagement platforms, and analytics tools. Build scalable processes and playbooks that will support efficiencies as Dreamscape Learn continues to grow.
  • Thought Leadership: Stay informed about trends, challenges, and innovations within education to effectively position our solutions and enhance client outcomes.
About You
  • Education: Bachelor's degree in Education, Business, or a related field; a Master's degree is a plus.
  • Experience: 7+ years of experience in client success, account management, or client experience roles within the education sector, preferably with a mix of higher education and K12 experience.
  • Leadership Skills: Proven track record of building and leading high-performing teams from the ground up.
  • Higher Education Landscape: Strong understanding of the higher education and K12 landscapes, including the unique challenges and opportunities faced by educators, administrators, and students.
  • Communication Skills: Exceptional communication, interpersonal, and relationship-building skills tailored to various stakeholders, including faculty, students, and administrative personnel.
  • Analytical Skills: Strong analytical skills with the ability to translate data into actionable insights that improve client satisfaction and retention.
  • CRM Proficiency: Proficiency in CRM software and client success tools (e.g., Salesforce, Gainsight, HubSpot, etc.).
  • Problem-Solving Skills: Creative problem-solving skills and a proactive approach to client challenges.
  • Passion for Learning: Passion for enhancing the higher education experience.
  • Tenacious: Passionate about Client Success and high-quality deliverables, and tenacious at driving long-term client value.
  • Technical Aptitude: Strong technical aptitude - ability to understand and explain complex technical products or issue.
  • Growth Mindset: Be able to work in a high-growth environment and comfortable navigating through ambiguity.
What We Offer
  • Salary: $180,000-$200,000 per annum.
  • Performance Bonus: Performance-based bonus structure.
  • ESOP: Employee Stock Option Plan (ESOP).
  • Benefits: Comprehensive health, dental, and vision insurance package.
  • Employee Assistance Program: Access to employee assistance program for mental health and wellness.
  • Unlimited PTO: Generous unlimited paid time off policy.
  • Perks at Work: Enjoy perks at work, including [insert perks].

Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.

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