Customer Service Representative

1 week ago


Manassas, Virginia, United States Commonwealth of Virginia Full time

About the Role:

The Commonwealth of Virginia is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at the Freedom Aquatic & Fitness Center. As a key member of our Front Desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our facility.

Key Responsibilities:

  • Greet and check-in members, ensuring a warm and friendly welcome to our facility.
  • Process membership and program registration requests, scheduling classes and swim-lane reservations, and on-site childcare scheduling/check-in.
  • Provide accurate and timely information to members and guests regarding our facilities, programs, and services.
  • Work effectively with a diverse and multicultural community population, demonstrating tact, courtesy, and respect in all interactions.
  • Collaborate with other departments and functions to ensure seamless communication and service delivery.

Requirements:

  • Previous customer service, cash-handling, and computer/database experience.
  • Effective verbal and listening skills, with the ability to communicate respectfully and effectively with a diverse population.
  • Demonstrated ability to multitask and work in a fast-paced environment.
  • Ability to work up to 29 hours per week, with flexibility to work alternating weekend shifts.
  • Candidates must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.

Preferred Qualifications:

  • Previous sales experience.

About the Freedom Aquatic & Fitness Center:

The Freedom Aquatic & Fitness Center is a state-of-the-art facility located on the Science and Technology campus in Prince William county. Our 110,000 square foot facility features a 50-meter competition pool, leisure pool, whirlpool, and a variety of fitness and recreational amenities. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, serving a diverse and active community.



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