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Guest Advocate

2 months ago


Miami Beach, Florida, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.

Job Summary

We're seeking a Guest Advocate to join our team in our smallest format stores. As a Guest Advocate, you'll be responsible for ensuring each guest has an enjoyable experience, providing exceptional service, and anticipating guest needs. You'll work in all departments to ensure sales floor is full, zoned, and in stock for guests, and execute daily/weekly workload to support business priorities and deliver on sales goals.

Key Responsibilities
  • Create a welcoming experience by authentically greeting all guests
  • Observe and quickly understand whether a guest needs assistance or wants to interact, following body language and verbal cues to tailor your approach
  • Engage with guests in a genuine way, asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Help guests as you complete workload with minimal guest disruption
  • Work in all departments to ensure sales floor is full, zoned, and in stock for guests
  • Push and stock product to sales floor
  • Execute adjacency changes, transitions, revisions, and sales plans for all departments
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
  • Complete scans and system audit functions to ensure inventory accuracy
  • Support execution of major transitions and ISM
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy
  • Complete all backroom daily and weekly audits
  • Operate power equipment only if certified
  • Maintain backroom organization and location accuracy and follow equipment guidelines
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs
What We're Looking For

We're looking for someone who is welcoming and helpful, can learn and adapt to current technology needs, works both independently and with a team, resolves guest questions quickly on the spot, and has attention to detail and follows a multi-step process. You should be able to accurately handle cash register operations, climb up and down ladders, scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds, and have a flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance.

We offer competitive benefits, including financial and education support, well-being, and more. If you're interested in joining our team, please apply today.