Service Manager

3 weeks ago


Concord, North Carolina, United States Murphy-Hoffman Full time
Job Title: Service Manager

Murphy-Hoffman Company, LLC is seeking a highly skilled Service Manager to lead our Service Department in Concord, NC. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction and service quality while driving business growth and profitability.

Key Responsibilities:
  • Develop and implement strategies to improve service efficiency, productivity, and customer satisfaction.
  • Lead and manage a team of service technicians and support staff to ensure seamless delivery of services.
  • Collaborate with the Parts Manager and outside sales force to optimize labor sales efforts and drive revenue growth.
  • Ensure compliance with safety protocols and regulations, promoting a safe work environment for all employees.
  • Develop and maintain positive relationships with customers, vendors, and internal stakeholders.
  • Monitor and analyze departmental performance, identifying areas for improvement and implementing corrective actions.
  • Stay up-to-date with industry trends, competitor activity, and market conditions to inform business decisions.
Requirements:
  • Minimum 4 years of experience in a related field, preferably in a supervisory or management role.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and technical skills, with the ability to interpret data and make informed decisions.
  • CDL preferred, but not required.
Benefits:
  • Competitive salary and bonus structure.
  • Comprehensive medical, dental, and vision insurance.
  • Disability and life insurance.
  • Paid time off and flexible scheduling.
  • 401(k) and profit-sharing plan with employer match.
  • Internal promotion opportunities and career development programs.

Murphy-Hoffman Company, LLC is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and results-driven professional looking to join a dynamic team, please submit your application today.



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