Experienced Service Manager

2 weeks ago


Concord, North Carolina, United States Modern Auto CO Full time
Job Title: Experienced Service Manager

We are seeking an experienced Service Manager to join our team at Modern Hyundai Genesis in Concord, NC. The successful candidate will be responsible for leading our multi-line service department, ensuring customer satisfaction, and driving business growth.

Key Responsibilities:
  • Maintain CSI at or above manufacturer standards
  • Strive for 100% customer satisfaction by building relationships with customers
  • Interface with department managers to improve operations, performance, and profitability
  • Understand and ensure compliance with manufacturer warranty and policy procedures
  • Develop and implement a marketing plan to promote new and repeat business
  • Maintain outstanding business relationships with manufacturers
  • Set, monitor, and drive the achievement of performance targets for Advisors, Technicians, and department
  • Manage talent acquisition, mentoring, and training
Requirements:
  • Outstanding leadership skills with a focus on treating employees with respect
  • Minimum of 5 years' experience in an Automotive Service Manager role
  • Unwavering commitment to ethical business practices
  • Understanding of federal, state, and local regulations affecting service operations
  • Strong management skills with a stable work history
  • CDK experience a plus
What We Offer:
  • A professional work environment
  • A competitive compensation and benefits package for full-time employees, including medical, dental, vision, life, flexible spending, LTD, and STD insurance, monthly bonus opportunities, paid time off, paid holidays, and 401(k) eligibility after one year


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