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Service Operations Manager

1 month ago

Concord, North Carolina, United States Linder Industrial Machinery Company Full time
Job Overview

Linder Industrial Machinery Company is a leading provider of heavy equipment solutions, with a strong presence in the southeastern United States. We are seeking a highly skilled and experienced Service Manager to lead our service department in delivering exceptional results.

Key Responsibilities
  • Develop and implement strategies to optimize service department performance, ensuring efficient and profitable operations.
  • Lead a team of service technicians and staff, providing guidance and support to ensure excellent customer satisfaction.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions.
  • Ensure compliance with all relevant regulations and standards.
  • Develop and manage budgets, forecasts, and performance reports.
  • Recruit, train, and develop high-performing team members.
Requirements
  • High school diploma or equivalent, with a minimum of two years of vocational or technical training.
  • Proven experience in the heavy equipment industry, preferably in a service role.
  • Excellent communication, interpersonal, and leadership skills.
  • Proficiency in computer software and systems.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

Linder Industrial Machinery Company is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.