Senior Service Operations Manager

4 weeks ago


Concord, North Carolina, United States Modern Hyundai of Concord Full time
Service Manager Opportunity at Modern Hyundai of Concord

We are seeking an experienced Service Manager to lead our multi-line service department at Modern Hyundai Genesis in Concord, NC. The ideal candidate will have a strong background in service operations, customer retention, and cost control.

Key Responsibilities:
  • Maintain CSI at or above manufacturer standards
  • Build relationships with customers to achieve 100% satisfaction
  • Interface with department managers to improve operations and profitability
  • Ensure compliance with manufacturer warranty and policy procedures
  • Develop and implement a marketing plan to promote new and repeat business
  • Maintain outstanding business relationships with the manufacturer
  • Set and drive performance targets for Advisors, Technicians, and department
  • Manage talent acquisition, mentoring, and training
Requirements:
  • Outstanding leadership skills with a focus on treating employees with respect
  • Minimum of 5 years' experience in an Automotive Service Manager role
  • Unwavering commitment to ethical business practices
  • Strong management skills with a stable work history
  • CDK experience a plus

We offer a competitive compensation and benefits package, including medical, dental, vision, life, flexible spending, LTD, and STD insurance, as well as monthly bonus opportunities, paid time off, paid holidays, and 401(k) eligibility after one year.

This is a highly rewarding career opportunity for a qualified candidate who is interested in establishing a long-term, mutually beneficial employment relationship.



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