Front Desk Representative

4 weeks ago


Greenwood, Indiana, United States Holiday Inn Express & Suites Full time

Job Summary

We are seeking a highly skilled and friendly Front Desk Agent/Night Auditor to join our team at Holiday Inn Express & Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities:

• Greet and assist guests with a smile, providing information and resolving any issues that may arise during their stay.
• Manage the front desk operations, including check-in, check-out, and room assignments.
• Handle guest inquiries and concerns in a professional and courteous manner.
• Maintain accurate records and reports, including guest information and hotel operations.
• Collaborate with other departments to ensure seamless guest experiences.

Requirements:

• High school diploma or equivalent required; some college or hospitality experience preferred.
• Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Basic computer skills and knowledge of hotel software systems.
• Physical ability to lift and move up to 25 pounds, with frequent standing and walking.

What We Offer:

• Competitive hourly rate and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.



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