Guest Reception Specialist

3 weeks ago


Vail, Colorado, United States Vail Resorts Full time
Job Overview

Craft Unforgettable Experiences

Embark on a journey in the stunning mountains, where every day offers a chance to embrace the beauty of nature and connect with a diverse array of guests and colleagues. Whether you are a seasoned snow enthusiast or new to the winter wonderland, this role provides an opportunity to immerse yourself in a vibrant outdoor culture.

With a network of over 40 resorts spanning three continents, you can choose to work for a season or build a lasting career. From your first day, you will enjoy competitive compensation, complimentary Epic passes, free ski and snowboard lessons, and significant retail discounts. You will also have access to Epic Service, our premier training and development program, alongside wellness benefits designed to support your success.

We continuously review candidates for year-round positions, and applications are accepted until the position is filled.

Benefits of the Role

  • Ski and Mountain Perks: Free passes for employees, discounted lift tickets for friends and family, and complimentary ski lessons.
  • Additional employee discounts on accommodations, dining, equipment, and transportation services.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Comprehensive training and professional development opportunities.
  • Referral Program.

Full-time positions are eligible for the above benefits, plus:

  • Health Insurance options, including Medical, Dental, and Vision plans (available for eligible seasonal employees after completing 500 hours).
  • Free ski passes for dependents.
  • Critical Illness and Accident insurance plans.

Position Summary:

Are you looking for exciting and dynamic employment opportunities in premier Mountain Resorts? This position offers the chance to learn various aspects of food and beverage operations while developing new skills in a fast-paced environment. Regardless of your specific role, you will contribute to delivering exceptional experiences for our guests and fellow team members by embodying our core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe, and Have Fun.

The 10th, a renowned fine-dining establishment located at the peak of Gondola One, is seeking a Host / Hostess to enhance our outstanding service team. The 10th offers a daily lunch service and is accessible via ski-in/ski-out or the latest Gondola technology. Our restaurant redefines traditional alpine cuisine and elevates service standards in the region.

Position Responsibilities:

  • Welcome and seat all guests, using their names whenever possible.
  • Manage future reservations and maintain waitlists effectively.
  • Assist management in controlling guest flow and seating arrangements.
  • Handle phone inquiries and collaborate with other staff to maintain a welcoming dining atmosphere.
  • Provide attentive service to Vail Mountain Club members while balancing public dining needs.
  • Support table setup and clearing as necessary.
  • Maintain cleanliness and organization in guest restrooms.
  • Ensure the boot/slipper room is tidy before, during, and after shifts.
  • Perform additional duties as assigned.

Position Requirements:

  • A collaborative and team-oriented mindset is essential.
  • Familiarity with OpenTable or willingness to learn the system is required.
  • Ability to stand for extended periods (8+ hours) is necessary.
  • A high school diploma or equivalent is preferred.
  • Previous experience in a restaurant or customer service setting is advantageous.
  • Availability to work weekends and holidays is required.
  • Fluency in English is mandatory.

The expected compensation for this position is competitive and reflects our commitment to fair pay based on various factors.

Vail Resorts is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.



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