Senior Telecommunications Engineer

7 hours ago

Washington, Washington, D.C., United States Business Performance Systems Full time
Telecommunications and VTC Systems Manager

We are seeking a highly skilled Telecommunications and VTC Systems Manager to join our team at Business Performance Systems. As a key member of our team, you will be responsible for managing and implementing telecommunications and Video Teleconferencing (VTC) services across a federal agency's facilities.

Responsibilities:
  • Oversee the Avaya Aura Communication Manager for voice services at designated locations.
  • Manage voicemail systems, add/remove users, and ensure optimal system performance.
  • Conduct site surveys, design voice networks, and develop long-range telecommunication plans.
  • Interface with maintenance providers to monitor and implement system updates and upgrades.
  • Administer and support the enterprise-wide deployment of Polycom VTC systems.
  • Coordinate the management and ordering of VTC services across agency.
  • Provide technical support for the ongoing support of VTC hardware and software.
  • Maintain compliance with SLAs and security protocols.
  • Perform system tuning, monitoring, and management of user roles.
  • Document processes and configurations, manage patches, and mitigate vulnerabilities.
  • Develop and distribute training materials for end-users on new systems and features.
  • Provide tiered support (Tier 1/2/3) for telecommunication and VTC issues.
  • Actively manage change functions and requirements for telecommunications and VTC systems.
  • Assist in the development and implementation of transition plans for new technology adoption.
Qualifications:
  • Bachelor's in computer science, Engineering, Technology or a related field.
  • 10+ years of experience.
  • Minimum of 5 years of related technical experience in supporting Information Technology environment at the server/data center level.
  • Proficiency with Avaya Communication Manager PBX, Polycom VTC systems, and general network management.
  • Relevant certifications in Avaya, Polycom, or other telecommunications/VTC technologies.
  • Excellent problem-solving skills, ability to manage multiple tasks, strong communication skills, and experience in a leadership role.
Compensation:

$127,000-$135,000/yr, based on capability and experience.

About Business Performance Systems:

Business Performance Systems is a successful, well-established small business composed of skilled consultants supporting high-priority government projects. We provide our staff with a great degree of autonomy and growth potential in a company that combines the entrepreneurial environment of a small business with the maturity and financial stability of a large company.

We offer competitive salaries and a comprehensive benefits package. Learn more about our company culture and benefits.

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