Assistant Outlet Manager

4 days ago

Houston, Texas, United States HEI Hotels and Resorts Full time
About Us

The Laura Hotel is a premier destination in Downtown Houston, offering a unique blend of culinary excellence, inspiring creativity, and opportunities for both business and pleasure. Our hotel is built on the principles of hospitality, quality, and innovation, and we are seeking a talented individual to join our team as an Assistant Outlet Manager.

Job Summary

The Assistant Outlet Manager will be responsible for managing the day-to-day operations of the restaurant and room service for breakfast, lunch, and dinner periods, as well as directing the day-to-day operations of the bar. This role requires a strong leader who can motivate and develop a team of staff members, while also ensuring compliance with company policies and procedures.

Responsibilities
  • Investigate and analyze current activities or information and make logical conclusions and recommendations.
  • Ability to make decisions based on established policy and procedures.
  • Manage the day-to-day operations of the restaurant and room service for breakfast, lunch, and dinner periods, as directed by the Outlets Manager.
  • Direct the day-to-day operations of the bar.
  • Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
  • Retain and motivate employees within the various outlets.
  • Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service, and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations, and federal, state, and local regulations.
  • Forecast, implement, monitor, control, and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top-quality customer service.
  • Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
  • Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations, and ensure quality service.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
Qualifications
  • More than two years of post-high school education.
  • Two years of full employment in a related position with this company or other organization(s).
  • Hotel experience preferred.
  • Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
  • Supervision/management communication skills are required.
  • Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
  • Ability to make occasional decisions which are generally guided by established policy and procedures.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Effective verbal and written communication skills.
  • Ability to adapt communication style to suit different audiences.
Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you. Our benefit program includes competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, Vacation, Sick, and Holiday programs, Supplemental, Spousal, and Child Life insurance, Short and Long-Term Disability plans, and a 401(k) Savings Plan with matching funds.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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