Member Services Representative

2 days ago


Syracuse, New York, United States YMCA of Central New York Full time
Job Title: Member Services Representative

Job Summary:

The Member Services Representative is a key member of our team, responsible for providing exceptional customer service to our members and guests. This role requires a high level of professionalism, attention to detail, and a passion for delivering a positive experience.

Key Responsibilities:

  • Greet and welcome members and guests in a friendly and professional manner
  • Provide tours of our facilities and answer questions about our programs and services
  • Sell memberships and register members for programs
  • Answer phones and respond to member inquiries
  • Develop relationships with members to ensure retention and satisfaction
  • Complete daily and end-of-shift reports
  • Participate in member retention programs and promotional efforts

Requirements:

  • High school diploma or equivalent required
  • Minimum one year of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic computer skills and knowledge of Microsoft Office

Work Environment:

This role operates in a fast-paced, dynamic environment with a moderate to high noise level. The YMCA of Central New York is an equal opportunity employer and welcomes applications from diverse candidates.



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