Solution Consultant

17 hours ago


Farmers Branch, Texas, United States SEMNOX SOLUTIONS LLC Full time
Job Title: Solution Consultant

SEMNOX SOLUTIONS LLC is seeking a highly skilled Solution Consultant to join our team. As a key member of our pre-sales team, you will be responsible for collaborating with customers to understand their business needs and providing solutions that meet their requirements.

Key Responsibilities:

  • Collaborate with customers to understand their business needs and provide solutions that meet their requirements.
  • Determine and document the technical requirements to meet the client goals and function as a liaison between the Sales team and product development teams.
  • Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers.
  • Coordinate the transition between pre-sales and implementation once sale is closed.
  • Onboard the customer starting with the kick-off meeting followed by preparing and managing the detailed implementation plan following the company guidelines.
  • Initiate procurement related activities with the various internal and external procurement teams.
  • Work with customers to review the business process and create a business process document and process mapping document.
  • Schedule and manage weekly implementation call with customers and publish weekly status reports.
  • Coordinate with Installation team to plan travel for installation if needed.
  • Conduct an overall validation of the solution scope and manage the transition through go live.
  • Prepare training plans and execute onsite & remote training.
  • Travel to customer site as part of implementation & onsite go-live assistance.
  • Setup transition sessions to Support, introduce to customer and initiate hand over.
  • Review installation with the customer and get a sign off for Go-Live followed by formal feedback from customer.
  • Participate in the resolution of any support incidents escalated by Support team.
  • Act as a primary point of contact, maintaining customer relationship and work towards customer's success via the use of the Semnox solutions and services.
  • Schedule and manage periodic meetings with customers according to company guidelines.
  • Manage any critical issues through resolution and follow up in collaboration with internal teams.

Requirements:

  • High School Diploma, associate degree or higher Preferred
  • Minimum 1- 2 years of experience in a professional business environment performing a similar role.
  • Adequate knowledge of electronics and basic Network knowledge with router and access point configuration knowledge. Proficient in technology, especially Microsoft Office applications.
  • High attention to detail, strong analytical and organizational skills.
  • Proactive qualities with the willingness to learn.
  • Ability to work well under pressure and with minimal supervision.
  • Experience working in Venue Management Systems providers, Cashless system providers, Family Entertainments (FEC), Amusement and Theme parks a plus.
  • Team player, willing to help and support other employees and departments.

Working Conditions:

  • Candidates will be required to pass a background check and drug screening.
  • Must be able to work long hours seated and in front of a computer.
  • Valid US driver's license, Valid Passport (travel to national & international locations as needed).
  • Willing to work flexible hours including weekends and evenings based on customer demand.
  • Willing to travel to customer locations as necessary.
  • Candidate will be required to work out of Dallas, US office.
  • Fluent in written and spoken Spanish & English languages

Benefits:

  • Medical, Dental and Vision insurance
  • 401K plan

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