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Solution Consultant

1 month ago

Farmers Branch, Texas, United States SEMNOX SOLUTIONS LLC Full time
Job Title: Solution Specialist

At Semnox Solutions LLC, we are seeking a highly skilled and experienced Solution Specialist to join our team. As a key member of our implementation team, you will be responsible for collaborating with our sales team to deliver exceptional customer experiences.

Key Responsibilities:

  • Collaborate with the sales team to identify customer needs and develop tailored solutions.
  • Work closely with our product development teams to ensure seamless integration and delivery of solutions.
  • Respond to customer inquiries and provide timely support to ensure customer satisfaction.
  • Coordinate the transition between pre-sales and implementation phases to ensure a smooth customer experience.
  • Develop and manage implementation plans to meet customer goals and objectives.
  • Initiate procurement activities and work with internal and external teams to ensure timely delivery.
  • Work with customers to review business processes and create process mapping documents.
  • Schedule and manage weekly implementation calls and publish status reports.
  • Coordinate with installation teams to plan travel and ensure successful implementation.
  • Conduct solution validation and manage the transition to go-live.
  • Prepare training plans and execute onsite and remote training.
  • Travel to customer sites for implementation and go-live assistance.
  • Setup transition sessions to support and introduce customers to our solutions.
  • Review installations with customers and obtain sign-off for go-live.
  • Participate in the resolution of support incidents escalated by our support team.
  • Maintain customer relationships and work towards customer success through the use of our solutions and services.
  • Schedule and manage periodic meetings with customers according to company guidelines.
  • Manage critical issues through resolution and follow-up with internal teams.

Requirements:

  • High School Diploma or higher preferred.
  • Minimum 1-2 years of experience in a professional business environment performing a similar role.
  • Adequate knowledge of electronics and basic network knowledge with router and access point configuration knowledge.
  • Proficient in technology, especially Microsoft Office applications.
  • High attention to detail, strong analytical and organizational skills.
  • Proactive qualities with a willingness to learn.
  • Ability to work well under pressure and with minimal supervision.
  • Experience working in venue management systems providers, cashless system providers, family entertainment (FEC), amusement and theme parks a plus.
  • Team player, willing to help and support other employees and departments.

Working Conditions:

  • Candidates will be required to pass a background check and drug screening.
  • Must be able to work long hours seated and in front of a computer.
  • Valid US driver's license, valid passport (travel to national and international locations as needed).
  • Willing to work flexible hours including weekends and evenings based on customer demand.
  • Willing to travel to customer locations as necessary.
  • Candidate will be required to work out of Dallas, US office.
  • Fluent in written and spoken Spanish and English languages.

Benefits:

  • Medical, dental, and vision insurance.
  • 401K plan.