CX Platform Lead

5 days ago

Columbia, South Carolina, United States Blend360 Full time
Job Title: CX Platform Lead

At Blend360, we're seeking a seasoned CX Platform Lead to join our team. As a key member of our organization, you'll be responsible for leading the CX practice area, designing processes and integrations of marketing and platform data into holistic impact-driven solutions.

Key Responsibilities:
  • Strategically design client solutions that achieve Omnichannel and Hyper-personalized experiences, leveraging granular and aggregated data.
  • Bring thought-leadership and best practices around AI and emerging CX platforms to grow the skills of the Blend team and our clients' maturity.
  • Navigate complex enterprise client data ecosystems to identify key requirements and dependencies, and uncover new opportunities for technical consulting guidance.
  • Lead the implementation of martech, adtech, and CX platforms, ensuring integration with existing systems and data flows.
  • Collaborate with marketing, IT, and analytics stakeholders to understand business needs and translate them into business requirements.
  • Provide technical leadership and mentorship to a team of diverse technical backgrounds, ensuring adherence to proper process throughout the development process.
  • Communicate effectively with senior stakeholders and escalate and de-escalate delivery challenges.
  • Develop and maintain documentation for sales, presentations, and client deliverables.
  • Troubleshoot and resolve technical issues related to platform and data integrations.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 12+ years of experience in martech, adtech, and CX platform architecture and data integration.
  • Demonstrated success designing solutions for highly matrixed enterprise organizations.
  • Strong technical understanding in martech platforms, adtech solutions, and CX platforms.
  • Highly experienced in building and communicating complex data and technology integrations.
  • Experience leveraging cloud platforms such as AWS, Azure, or Google Cloud.
  • Understanding of data management, data integration, and ETL processes.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Proven track record of successfully leading technical projects from conception to completion.

Preferred Qualifications:

  • Experience utilizing multiple identities into a single view.
  • Master's degree in Computer Science, Information Technology, or a related field.
  • Certification in relevant martech, adtech, and/or CX platforms.
  • Experience with AI and machine learning applications in marketing.
  • Familiarity with Agile/Scrum methodologies.

  • CX Platform Lead

    4 weeks ago

    Columbia, South Carolina, United States Blend360 Full time

    Job Description**About Blend360**Blend360 is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend360 tackles significant challenges by seamlessly aligning human expertise with artificial intelligence.**Job...

  • Vice President, Head of CX Managed Services

    1 week ago

    Columbia, South Carolina, United States Blend360 Full time

    Job Title: Vice President, Head of CX Managed ServicesBlend360 is seeking a seasoned professional to lead our CX Managed Services team. As Vice President, Head of CX Managed Services, you will be responsible for developing and implementing a new business model that combines the strengths of our traditional contract-to-hire services with our core solutions...

  • Vice President, Head of CX Managed Services

    2 weeks ago

    Columbia, South Carolina, United States Blend360 Full time

    About the RoleWe are seeking a seasoned executive to lead our CX Managed Services team, driving the development and implementation of a new business model that combines the strengths of our traditional contract-to-hire services with our core solutions business.Key ResponsibilitiesBusiness Model Development: Design and implement a new business model that...

  • Senior Manager, CX Strategy

    3 weeks ago

    Columbia, South Carolina, United States Merkle Full time

    {"title": "Customer Experience Strategy Lead", "content": "About the RoleWe are seeking a highly skilled Customer Experience Strategy Lead to join our team at Merkle. As a key member of our CX strategy team, you will be responsible for developing and executing strategic plans to drive customer experience excellence across our clients' businesses.Key...

  • Senior Manager, CX Strategy

    2 weeks ago

    Columbia, South Carolina, United States Merkle Full time

    About the RoleWe are seeking a highly skilled Senior Manager, CX Strategy to join our team at Merkle. As a key member of our customer experience strategy team, you will play a critical role in helping our clients achieve their business goals.Key ResponsibilitiesDevelop and execute strategic omni-channel marketing plans that drive customer engagement and...

  • Digital Platforms Director

    2 weeks ago

    Columbia, South Carolina, United States 10X Recruiting Partners Full time

    About the RoleWe are seeking a highly skilled Digital Platforms Manager to lead our team of developers and administrators in ensuring the smooth operation, optimization, and security of our organization's Salesforce and SharePoint platforms.Key ResponsibilitiesDefine and articulate the vision for digital platforms, and manage the day-to-day administration,...

  • Data Platform Architect

    2 weeks ago

    Columbia, South Carolina, United States The Brixton Group, Inc. Full time

    Job Title: VP Data PlatformThe Brixton Group, Inc. is seeking a highly skilled and experienced VP Data Platform to lead our data engineering efforts. As a key member of our team, you will be responsible for designing and implementing a robust data platform architecture that supports data-driven initiatives across the enterprise.Key Responsibilities:Data...

  • Digital Platform Operations Manager

    3 weeks ago

    Columbia, South Carolina, United States 10X Recruiting Partners Full time

    About the RoleWe are seeking a highly skilled Digital Platform Operations Manager to join our team at 10X Recruiting Partners. As a critical member of our Enterprise Applications team, you will be responsible for leading the development and optimization of our Salesforce and SharePoint platforms.Key ResponsibilitiesPlatform Vision and Strategy: Define and...

  • Senior Data Platform Architect

    3 weeks ago

    Columbia, South Carolina, United States The Brixton Group, Inc. Full time

    About The Brixton Group, Inc.We are a leading organization in the industry, and we are seeking a highly skilled and experienced professional to join our team as a Senior Data Platform Architect. As a key member of our data engineering team, you will play a critical role in designing and implementing a robust data platform architecture that supports...

  • Senior Manager, Platform Design

    5 days ago

    Columbia, South Carolina, United States Huntress Full time

    Job Title: Senior Manager, Platform DesignAbout the Role:We are seeking a highly skilled Senior Manager, Platform Design to lead our design efforts on the Huntress Platform. As a key member of our Product Design team, you will be responsible for establishing and upholding a unified vision for all Platform designs, ensuring consistency and cohesion across the...

  • Cloud Platform Operations Manager

    2 weeks ago

    Columbia, South Carolina, United States iboss Full time

    Job Title: NOC LeadCompany Overview:iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB, and data loss prevention to all connections via the...

  • Cloud Platform Solutions Architect

    2 weeks ago

    Columbia, South Carolina, United States Forhyre Full time

    Job Title: Cloud Platform Solution ArchitectWe are seeking a highly skilled Cloud Platform Solution Architect to join our team at Forhyre. As a key member of our organization, you will be responsible for designing, developing, and leading technical solutions supporting one or more cloud platforms.Key Responsibilities:Design and develop platform standards and...

  • Cloud Platform Solutions Architect

    1 week ago

    Columbia, South Carolina, United States Forhyre Full time

    Job Title: Cloud Platform Solution ArchitectWe are seeking a highly skilled Cloud Platform Solution Architect to join our team at Forhyre. As a key member of our technology team, you will be responsible for designing, developing, and leading technical solutions supporting one or more cloud platforms.Key Responsibilities:Design and develop platform standards...

  • Cloud Platform Solutions Architect

    2 weeks ago

    Columbia, South Carolina, United States Forhyre Full time

    Job OverviewWe are seeking a highly skilled Cloud Platform Solution Architect to join our team at Forhyre. As a key member of our organization, you will be responsible for designing, developing, and leading technical solutions supporting one or more cloud platforms.Key Responsibilities:Design and develop platform standards and architecture patterns across...

  • Kubernetes Platform Engineer

    7 days ago

    Columbia, South Carolina, United States HCLTech Full time

    Job DescriptionWe are seeking a highly skilled Kubernetes Engineer to join our team at HCLTech.Key Responsibilities:Design and implement scalable Kubernetes platforms for production environments.Develop and maintain containerized applications using Docker and ContainerD.Ensure high availability and reliability of Kubernetes clusters across multiple...

  • Solution Architect for Connected Worker Platform

    6 days ago

    Columbia, South Carolina, United States W. R. Grace Full time

    Job DescriptionAt W. R. Grace, we are seeking a highly skilled Solution Architect for Connected Worker Platform to join our team. As a key member of our organization, you will be responsible for designing, developing, and implementing a connected worker platform that meets the needs of our organization.Key ResponsibilitiesLead the design and development of...

  • Senior Product Manager, Business Platform

    4 days ago

    Columbia, South Carolina, United States Huntress Full time

    About HuntressHuntress is a cybersecurity company that specializes in protecting small to midsize businesses from cyber threats. Founded in 2015, the company has built a reputation for its award-winning security platform and expert human threat hunters.Job DescriptionWe are seeking a Senior Product Manager to lead the development of our next-generation...

  • Partner Solution Consultant

    2 weeks ago

    Columbia, South Carolina, United States Verint Systems Full time

    Job Title: Partner Solution ConsultantAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.We are seeking a highly skilled Partner Solution Consultant to join our team. As a Partner Solution Consultant,...

  • Senior Cloud Platform Engineer DTS

    2 weeks ago

    Columbia, South Carolina, United States Nukasani Group Full time

    Job Title: Senior Cloud Platform Engineer DTSWe are seeking a highly skilled Senior Cloud Platform Engineer to join our team at Nukasani Group. As a key member of our cloud infrastructure team, you will be responsible for designing, implementing, and maintaining infrastructure as code solutions and tools for our cloud-based systems and applications.Key...

  • Senior Manager, Customer Experience Strategy

    4 weeks ago

    Columbia, South Carolina, United States Merkle Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager, Customer Experience Strategy to join our team at Merkle. As a key member of our CX Strategy team, you will play a critical role in helping our clients achieve their business goals by developing and executing strategic omni-channel marketing plans.Key ResponsibilitiesLead CX...