Senior Manager, Customer Experience Strategy
3 days ago
We are seeking a highly skilled and experienced Senior Manager, Customer Experience Strategy to join our team at Merkle. As a key member of our CX Strategy team, you will play a critical role in helping our clients achieve their business goals by developing and executing strategic omni-channel marketing plans.
Key Responsibilities- Lead CX Strategy Development: Develop and execute strategic CX plans that drive business growth and customer engagement.
- Subject Matter Expert: Be the go-to expert in digital marketing and CRM, staying up-to-date on the latest trends and technologies.
- Market Trends and Insights: Monitor and analyze market trends, competitor strategies, and emerging technologies to identify opportunities for growth and innovation.
- Client Relationships: Develop and maintain strong relationships with key client contacts and executives, ensuring that their needs are met and exceeded.
- Value Delivery: Ensure that clients receive meaningful value through a combination of best-practice solutions and original thinking.
- Collaboration and Communication: Work closely with cross-functional teams, including account management, operations, creative, and analytics, to turn ideas into executable plans.
- Data-Driven Decision Making: Identify and analyze key data points to measure the impact of our CX strategy on client business outcomes.
- Bachelor's Degree: Required.
- Experience: 7+ years in data-driven marketing, specifically CRM, email, online/offline media.
- Agency or Consulting Experience: 3+ years working in an agency or consulting firm.
- Solution Development: Experience developing solutions to support the sale of new services to clients.
- Data Analysis and Presentation: Hands-on skills using data and research to guide decisions, proficiency in Excel and research tools, and experience translating data analysis into applicable marketing recommendations and presentations.
- Matrixed Organization: Comfort and experience working within a matrixed organization with a wide degree of latitude.
- Travel: Average 20% travel (contingent on comfort level of client).
- Remote Work Options: Work remotely from home or from one of our many offices within the continental US.
- Flexible Vacation Policy
- Generous Benefits: Medical, dental, vision, 401(k) with company match, and 22 US paid holidays.
- Career Development: Opportunities for growth and learning.
- Inclusive Culture: Focus on diversity, equity, and inclusion.
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