Automotive Services Professional

1 week ago

Spring, Texas, United States AAA Texas Full time
Job Summary

We are seeking an experienced Automotive Services Specialist to join our team at AAA Texas. As a key member of our Approved Auto Repair (AAR) program, you will be responsible for developing and maintaining strategic relationships with automotive repair business partners.

Key Responsibilities:
  • Conduct onsite inspections and evaluations of AAR facilities to ensure compliance with Club Standards and Criteria.
  • Work with facility owners and managers to ensure proper repair procedures and documentation requirements for Club members.
  • Collect past due annual fees owed by AAR facilities.
  • Investigate and resolve issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs, and authorization.
  • Identify, cold call, and contract prospective facilities in accordance with Club Standards and Criteria.
  • Network to develop and maintain industry relationships.
  • Provide automotive consultation to Club members, AAR facilities, and other Club departments.
  • Monitor facility program compliance and address any outstanding issues.
  • Train Club employees on the importance of AAR referrals and proper use of club technology for referrals.
  • Collaborate with facility management on marketing and co-branding of facilities.
Requirements:
  • Minimum of 10 years comprehensive, hands-on experience in the automobile repair industry, service writing, and management of automotive facilities.
  • Automotive Service Excellence (ASE) "Master Automobile Technician" Certification (A1-A8) and C1 Automotive Service Consultant required.
  • Familiarity with Mitchell1 and All Data estimating and repair software.
  • Proficiency in using Tablet PC/laptop and mobile operating systems and applications, including Microsoft Office.
  • Excellent communication skills, both written and oral.
Benefits:
  • Health coverage for medical, dental, vision.
  • 401(K) saving plan with company match AND Pension.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts (membership, insurance, travel, entertainment, services, and more).

Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. We value diversity and strive to create a team capable of delivering legendary, lifetime service to our members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

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