Customer Support Specialist
1 month ago
Client Service Representative
Join our dynamic team at Displays Fine Art Services, a premier company specializing in the meticulous handling of fine art. We cater to a diverse clientele, including esteemed museums, private collectors, and corporate entities.
As a Client Service Representative, you will serve as the initial point of contact for clients seeking information, quotes, and assistance with our range of services, including transportation, installation, and storage of artwork. Your role is crucial in managing client interactions through various channels such as phone and email, ensuring that all inquiries are addressed promptly and professionally.
Key Responsibilities:
- Develop and maintain an in-depth understanding of our service offerings.
- Deliver exceptional client service experiences that reflect our commitment to quality.
- Handle client inquiries, provide accurate quotes, and facilitate the booking process.
- Collaborate with the Project Management team for complex service requests.
- Educate clients about our comprehensive range of services.
- Work in conjunction with Sales, Transportation, and Storage teams to ensure seamless service delivery.
- Direct unresolved client issues to the Client Service Manager for swift resolution.
- Foster strong client relationships through regular communication and follow-ups.
- Maintain accurate client records and documentation throughout the service process.
- Proactively identify potential service concerns and implement preventative measures.
- Provide recommendations for service enhancements based on client feedback.
Qualifications:
- Demonstrated excellence in customer service and a strong focus on client needs.
- Ability to think critically and respond efficiently to client inquiries and issues.
- Strong communication skills, both verbal and written, with a professional demeanor.
- Capacity to manage multiple tasks and prioritize effectively.
- Proven ability to coordinate projects across various departments.
- Attention to detail in completing documentation and work orders.
Benefits:
- Opportunity for career growth within a thriving organization.
- Comprehensive health benefits, life insurance, and a retirement savings plan.
- Generous paid time off policy.
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