Service Operations Manager

7 days ago

Lake Forest, California, United States Pep Boys Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Service Manager to join our team at Pep Boys. As a key member of our service team, you will be responsible for supporting the service and tire team under the direction of the Manager, Store Service.

Key Responsibilities
  • Assist in driving sales across service labor, parts, tires, and fleet business by partnering with management to ensure that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
  • Under the direction of the Store Manager of Service, assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking.
  • Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
  • Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicates with all store associates, management, and customers.
  • In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
  • Key holder and responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in automotive service environment.
  • One year of automotive service sales experience preferred.
  • Valid Driver's License.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Acted as a work lead or supervisor previously.
  • Ability to exercise judgement and to work independently.
  • Strong customer service skills.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including the use of POS systems.
  • Strong verbal communication skills.
  • Demonstrated consistency, accuracy and follow-through.
  • Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

The pay range for this position is between $19.00 to $22.00 per hour based on experience plus potential bonus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Automotive Service Operations Manager

    16 hours ago

    Lake Forest, California, United States Pep Boys Full time

    Job SummaryAs an Assistant Service Manager at Pep Boys, you will play a key role in supporting the service team under the direction of the Store Service Manager. Your primary responsibility will be to assist in driving sales across service labor, parts, tires, and fleet business. You will provide essential selling and task support by partnering with...

  • Automotive Service Manager

    4 weeks ago

    Lake Forest, California, United States Big Brand Tire & Service Full time

    Job OverviewWe are seeking an experienced Service Manager to join our team at Big Brand Tire & Service. As a Service Manager, you will be responsible for leading our service team and ensuring exceptional customer service.Key ResponsibilitiesLead and manage the service team to meet or exceed performance targetsProvide exceptional customer service and ensure...

  • Operations Manager

    18 hours ago

    Lake Forest, California, United States Loves Travel Stops & Country Store Full time

    Operations Manager Job DescriptionLove's Travel Stops and Country Stores is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading daily operations to drive efficiency, quality, and customer satisfaction.Key Responsibilities:Lead a team of employees to ensure a safe, clean, and...

  • Restaurant Operations Manager

    2 weeks ago

    Lake Forest, California, United States Goodwin Recruiting Full time

    Job OverviewWe are seeking a highly skilled and experienced General Manager to lead our restaurant operations team.The ideal candidate will have a proven track record of success in managing daily restaurant operations, including staff scheduling and management, customer service, and financial management.Key ResponsibilitiesOversee daily restaurant...

  • Operations Manager

    1 month ago

    Lake Forest, California, United States Hampton Products Full time

    Job DescriptionJob Summary:Hampton Products is seeking a highly motivated and experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for supervising and directing the activities of employees in the assigned area, ensuring the team achieves its goals.Key Responsibilities:Safety: Ensure adherence to company...

  • Restaurant Operations Manager

    2 weeks ago

    Lake Forest, California, United States Border Foods LLC Full time

    Job Title: Shift LeaderAt Border Foods LLC, we are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for the overall operation of the restaurant, ensuring that our customers receive exceptional service and that our team members are empowered to succeed.Key Responsibilities:Lead and manage a...

  • Restaurant Operations Manager

    3 weeks ago

    Lake Forest, California, United States Border Foods LLC Full time

    Job Title: Shift LeaderAt Border Foods LLC, we are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for the overall operation of the restaurant, ensuring that our customers receive exceptional service and that our team members are empowered to succeed.Key Responsibilities:Lead and manage a...

  • Plant Operations Manager

    3 weeks ago

    Lake Forest, California, United States Labor Solutions, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Plant Manager to join our team at Labor Solutions, LLC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our manufacturing department, ensuring efficient production processes, and maintaining a safe and healthy work environment.Key...

  • Senior Manager of Repair Operations

    3 weeks ago

    Lake Forest, California, United States PAC Panasonic Avionics Corporation Full time

    Job Title: Senior Manager of Repair OperationsAt Panasonic Avionics Corporation, we are seeking a highly skilled and experienced Senior Manager of Repair Operations to join our team. As a key member of our organization, you will be responsible for overseeing all repair operations, administration, and logistics functions within an assigned location(s).Key...

  • Front Desk Operations Manager

    3 weeks ago

    Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Homewood Suites & Hampton Irvine. As a key member of our front desk team, you will be responsible for providing exceptional guest service, leading by example, and ensuring that our high standards of service excellence are...

  • Restaurant Operations Manager

    2 weeks ago

    Lake Forest, California, United States Taco Bell Full time

    Restaurant General Manager Job DescriptionJob Summary: We are seeking a highly motivated and experienced Restaurant General Manager to lead our team and drive business growth. As a Restaurant General Manager, you will be responsible for overseeing the overall operations of our restaurant, including managing staff, maintaining high standards of customer...

  • Yard Operations Manager

    1 month ago

    Lake Forest, California, United States Primoris Services Corporation Full time

    Job SummaryPrimoris Services Corporation is seeking a highly skilled Yard Supervisor to join our team. As a Yard Supervisor, you will be responsible for the overall inventory control of equipment located at our yard, ensuring accurate records and efficient operations.Key ResponsibilitiesOversee the incoming and outgoing equipment to ensure accurate inventory...

  • Senior Manager, Repair Operations Lead

    19 hours ago

    Lake Forest, California, United States PAC Panasonic Avionics Corporation Full time

    Job Title: Senior Manager, Repair Operations LeadAt Panasonic Avionics Corporation, we are seeking a highly skilled and experienced Senior Manager, Repair Operations Lead to oversee all repair operations, administration, and logistics functions within an assigned location(s). This is a critical role that requires strong leadership and management skills, as...

  • Automotive Service Manager

    1 day ago

    Lake Forest, California, United States Big Brand Tire Full time

    Job Title: Automotive Service ManagerWe are seeking an experienced Service Manager to join our team at Big Brand Tire & Service. As a Service Manager, you will be responsible for leading our service team and ensuring that our customers receive exceptional service and support.Key Responsibilities:Meet or exceed performance targets by understanding and...

  • Automotive Service Manager

    1 day ago

    Lake Forest, California, United States Big Brand Tire Full time

    Job Title: Automotive Service ManagerWe are seeking an experienced Service Manager to join our team at Big Brand Tire & Service. As a Service Manager, you will be responsible for leading our service team and ensuring that our customers receive exceptional service and support.Key Responsibilities:Meet or exceed performance targets by understanding and...

  • Warehouse Operations Manager

    4 weeks ago

    Lake Forest, California, United States CPC Full time

    Warehouse ManagerCPC is a leading provider of quick disconnect couplings, fittings, and connectors for plastic tubing. Our mission is to engineer connection solutions that improve the overall functionality and design of equipment and processes for the life sciences, industrial, and chemical handling markets.Responsibilities:Ensure the integrity of inventory...

  • Automotive Training Manager

    7 hours ago

    Lake Forest, California, United States Big Brand Tire & Service Full time

    Job OpportunityWe are seeking a highly motivated and dedicated individual to join our team as a Manager in Training. As a key member of our team, you will have the opportunity to gain valuable experience working in multiple departments within our business.Key Responsibilities:Develop strong work ethic and high level of integrity.Manage multiple tasks and...

  • Automotive Service Manager

    3 weeks ago

    Lake Forest, California, United States Big Brand Tire Full time

    Job Title: Automotive Service ManagerWe are seeking an experienced Automotive Service Manager to join our team at Big Brand Tire and Service. As a key member of our management team, you will be responsible for leading our service team and ensuring exceptional customer service.Key Responsibilities:Meet or exceed performance targets by understanding and...

  • Warehouse Operations Manager

    2 weeks ago

    Lake Forest, California, United States CPC Full time

    Warehouse Manager Job DescriptionCPC is a leading provider of quick disconnect couplings, fittings, and connectors for plastic tubing. Our mission is to engineer connection solutions that improve the overall functionality and design of equipment and processes for the life sciences, industrial, and chemical handling markets.Key Responsibilities:Ensure the...

  • Shipping Operations Manager

    2 weeks ago

    Lake Forest, California, United States Kimco Staffing Services Full time

    Job Title: Shipping LeadJob Summary:Job Summary: The Shipping Lead is responsible for directing daily activities on the floor and equipment, focusing on achieving daily department goals and maintaining a safe work environment.Key Responsibilities:Coordinate department activities to ensure continuous handling, preparation, transfer, and packaging of...