Customer Service Representative
1 day ago
Job Summary:
Pinnacle Propane, a leading propane distribution business, is seeking a highly skilled Customer Care Representative to join our team. As a key member of our commercial sales and service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Answering customer calls and resolving inquiries in a professional and timely manner
- Providing first-level support for customer complaints or issues
- Researching and resolving customer inquiries
- Discussing daily, weekly, and monthly performance results with the Customer Care Supervisor
- Ensuring satisfactory daily call answer rate and first call resolutions
Requirements:
- High School diploma or equivalent
- Effective communication skills and ability to interact with all employees and customers
- Ability to resolve customer inquiries while maintaining a professional and calm demeanor
- Ability to remain organized and focused on attention to detail in a fast-paced environment
- Proficient in Microsoft Office Suite or related software
- English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage
Benefits:
- Great benefits package, including medical, vision, dental insurances, and more
- Life insurance for financial protection
- Community volunteering day for giving back to the community
- Paid time off and company holidays for relaxation and recharge
- Retirement savings plan with employer contributions
Work Environment:
This is a full-time position with standard operating hours. Minimal travel may be required as part of support responsibilities.
Equal Opportunity Employer:
Pinnacle Propane is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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